About Johanna Pugh

When questioned: What have you learned from your past business experiences that could parlay well into today's market? Johanna's Answer: Spending over 15 years streamlining financial services operations from corporate, SME, retail and mortgage lending to core banking transformations, to treasury optimization through technology, we have seen many changes in both the technology and the banking environments. Guiding clients from DOS to Windows to Web-Enabled to SaaS to Cloud Delivery is just one example of this evolution. Platformification, Innovation and Digitalization coupled with fintechs and tighter regulatory requirements are driving changes daily. Recognizing and understanding the challenges and the art of the possible is the first step for financial institutions to move forward. Once everyone has a clear view of the process details, risks and expected ROI, progress may appear a little more daunting than originally expected. Financial institutions have to understand that new processes and procedures take a commitment from the executive team at both the bank and the partner, not just the ability to hire a repairman. In working with customers, it has always been my goal to ensure that all risks, dependencies and metrics are understood prior to engaging in a project as a partnership. I want our customers to be delighted with their experience, not disappointed or disengaged due to lack of communication or understanding of the project and partnership goals. This partnership philosophy enables financial institutions to minimize cost overruns and actualize value and ROI much quicker. Specialties: Engagement Management, Business Develpment, Solution Management, Capacity Planning, Strategic Hunter Selling, Distributed Ledger Technology, Account Managment, Machine Learning, Streamlining Banking Operations through SOA technology solutions, Contract Negotiations, Platiformification, Product Management, Cloud Delivery, VAR Management