RTS 2026: Designing the Future of Retail Checkout Customisation

At the Retail Technology Show, the conversation surrounding the evolution of the point-of-sale experience centered on a single fundamental concept: choice. Craig Bevan, UK&I Country Manager at 4POS, joined the discussion to explain how the company is moving beyond standard supplier ranges to provide retailers with truly tailor-made checkout solutions. Rather than offering minor adjustments to existing hardware, Bevan highlighted how 4POS designs checkout environments from a blank piece of paper to align perfectly with the specific customer journeys each retailer aims to provide.

This level of personalisation is becoming increasingly critical as retailers seek to simplify the checkout experience while expanding payment options. Bevan noted that because no single company can provide everything to everyone, 4POS operates with an agnostic approach, working closely with various partners to integrate the best available technologies. By acting as a bridge between diverse innovations, the firm is able to deliver a complete package that fits the unique requirements of a retailer’s brand and customer base.

A major driver of this current shift is the rapid advancement of AI within the retail space. Bevan explained that 4POS is actively preparing its clients for this transition by incorporating exciting new AI elements into their bespoke designs. By combining these emerging technologies into a unique format, retailers can offer a seamless and modern journey that stays ahead of shifting consumer expectations in the payments landscape.

Key Highlights from Craig Bevan:

• Tailor-Made Design: Bevan discusses how 4POS differentiates itself by designing checkout solutions from scratch to meet the exact needs of a retailer’s specific customer journey.

• The Agnostic Advantage: Why working with a diverse range of partners allows 4POS to take “the best of the rest” and package it into a unique, high-performance solution for clients.

• The AI Drive: Insights into how 4POS is integrating various AI innovations to ensure retail clients are prepared for the next generation of automated and intelligent checkout experiences.

• Prioritising Choice: A look at why offering flexibility and personalisation is the most effective way to help retailers simplify the checkout process while still catering to varied customer preferences.