Lorikeet Lands in London to Bring AI-driven Customer Service to EMEA Fintech Market

Lorikeet, the company that helps businesses create universal AI customer service concierges has opened its EMEA headquarters in London, establishing a permanent base to serve organisations across the region.

Built for resolving customer queries rather than deflecting them – Lorikeet’s AI concierge seamlessly supports customer service across chat, email and voice. Designed with regulated industries such as fintech and healthcare in mind, it goes beyond traditional support bots by making informed judgement calls, taking real action, and knowing exactly when to bring a human into the loop.

Co-founded in Sydney in 2023 by former Stripe and Google Brain leaders Steve Hind and Jamie Hall, the company is focused on helping high-growth businesses scale operations without compromising the quality of their customer experience. Currently supporting global customer operations across multiple markets and working with fast-growing businesses including Airwallex, Linktree, and Taptap Send – Lorikeet has raised more than $50 million to date to develop its universal AI concierge. The team in London is already supporting global customers and rising start-ups such as Juniper (Eucalyptus), Taptap Send, Metaview, and Carmoola. 

Lorikeet’s EMEA expansion is led by General Manager Robbie Tilleard. Tilleard brings leadership experience from London-based technology scale-ups Fluidly (acquired by OakNorth Bank) and Multiverse, where he worked closely with fast-growing teams operating in complex and regulated environments.

“Great customer service happens when AI and humans work together,” said Tilleard. “We’ve all experienced the frustration of getting trapped in a customer service AI ‘rage cage’ where all you want is a real human and the system won’t let you through. Lorikeet is the opposite of that. Our AI resolves issues when it can, and hands over seamlessly when it can’t. Establishing a base in London allows us to partner closely with organisations here as they scale customer service without compromising quality.”

The UK launch follows several recent product developments. In late 2025, Lorikeet released Voice 2.0, which handles complex, high-stakes support scenarios with precise and empathetic AI. Voice 2.0 can access live data, coordinate with third-party systems, and take action to resolve issues in real time.

Earlier this year, Lorikeet also launched Coach, an AI co-worker for CX teams. Coach reviews every ticket – whether handled by humans, AI, or both, then identifies why performance metrics change and proposes fixes. With approval, it can automatically implement changes.

London is one of the world’s most important financial services and technology hubs, and we’re deepening our presence here as we serve Europe,” said Steve Hind, CEO and co-founder of Lorikeet. “We’re built to solve the hardest 20% of customer interactions: checking the status of a medical prescription, confirming remittances have arrived with loved ones across the world, processing refunds, coordinating account updates. These aren’t simple questions to answer; they’re moments where care is paramount and error isn’t an option. That’s why we believe the best AI companies will be built on trust, not hype. London and Europe is where you prove that thesis. We’re excited to deepen partnerships with companies who share that commitment.”