Customer experience in financial services is now as commercial as it is operational. Growth, retention, trust, efficiency and regulatory outcomes increasingly sit in the same conversation. That shift will be a central theme in London this May, when senior leaders from across banking, insurance and fintech gather for the Annual Financial Services Customer Experience Conference, taking place on 21 May at 10 Union Street, London.

Camunda, the enterprise platform for agentic orchestration, today announced that AU10TIX, a global leader in identity verification and fraud prevention, is using Camunda to support Know Your Customer (KYC) and Know Your Business (KYB) workflows at scale - powering secure, high-volume identity verification worldwide. Camunda allows for the management of complex identity processes without embedding decision logic deep inside application code.

CSI, a leading provider of end-to-end financial software and technology, today announced that Forte Bank has selected CSI as its core banking provider. The independent community bank will implement CSI’s NuPoint® core platform, along with fully integrated Apiture® digital banking as well as loan origination capabilities, enabling the bank to modernize operations, enhance customer experiences, and drive future growth.

FloQast, the Accounting Transformation Platform created by accountants for accountants to automate accounting and audit workflows with AI,, has announced the opening of its new Berlin hub, marking a strategic expansion across the DACH region. The move reflects growing demand from finance teams facing increased regulatory pressure, operational complexity, and limited headcount, while seeking practical ways to adopt AI with confidence.

PayNearMe today announced that Niall Hayes has joined the company as Chief Development Officer, EVP of Engineering. He will lead the company's engineering organization and drive the platform's ongoing evolution, with a focus on scaling its payments infrastructure, strengthening execution and advancing AI-powered innovation. In this role, Hayes will oversee software development, infrastructure, data, security and enterprise implementations, and guide the continued evolution of PayNearMe's highly reliable, modern payments platform, which processes more than $50 billion annually.

Global fintech platform Pine Labs today announced the acquisition of Shopflo, a next-generation online checkout optimisation platform trusted by over 1000 e-commerce online brands and powers seamless experiences for more than 60 million consumers. This acquisition marks a defining step in Pine Labs' evolution into a full-stack payments and commerce platform — one that now serves merchants seamlessly across both offline and online channels.

Tanium, a leader in Autonomous IT, announced today that Mizuho Financial Group, one of the world’s largest full-service financial conglomerates, has expanded its deployment of the Tanium Autonomous IT Platform to enhance its security operations and threat hunting driven by real-time endpoint intelligence.

Fuutura, a blockchain infrastructure company building a compliance-first financial ecosystem for the global market, today announced its official launch. Founded by Oliver Cook KC and Ellis McGrath, Fuutura launches with three integrated products designed to replace the fragmented financial infrastructure that prevents over a billion adults from fully participating in global financial markets.

The fifth edition of the FinTech Roadmap conference will take place on May 14, 2026, at the Czech National Bank Congress Centre in Prague. The event will feature panel discussions, keynote presentations and workshops focused on financial technology innovation, fintech business models, international expansion and current regulatory developments in the Czech Republic and the European Union.

ITC Europe today announced the return of the Challenge Lab, the competition platform connecting pioneering startups with insurance industry leaders to tackle the sector's most pressing challenges. Following its successful inaugural edition at ITC London earlier this year, Generali returns as industry partner for the ITC Europe edition, setting the challenge: "AI Liability: Insuring Intelligence at Scale."

City Week is returning for its 16th annual edition. Held in-person at the Royal Garden Hotel between 18 and 19 May, this year’s edition will take place at a time when the financial services are undergoing profound change. Geopolitics – particularly the Iran war - are reshaping trade and investment flows. Technology, especially AI, is transforming business models. Regulatory regimes are having to pivot toward a pro-growth stance amid a widespread cost-of-living crisis. The role of the financial services industry in combating climate change is under challenge. Crypto, digital assets and blockchain have finally achieved acceptance in mainstream finance. No financial institution can afford to stand still in the face of such change.

Acuity Trading has launched Pattern Recognition within its AnalysisIQ tool, adding automated chart pattern detection to its intelligence platform for brokers and trading platforms.

New quarterly data from V12 Retail Finance shows that UK consumers continued to turn to point-of-sale finance for high-value purchases in the first three months of 2026, with total finance values across the platform growing 4% between January and March, compared to Q1 2025.

Perfios.ai, India’s leading B2B SaaS TechFin company, today announced the appointment of Veena Rao as its Chief Operating Officer (COO). In this pivotal role, Veena will lead Perfios’ global operations, to transform customer experience, run strategic growth initiatives and strengthen the operational foundation for the company’s growth plans.

SGX FX and Rand Merchant Bank (RMB) have entered a strategic partnership aimed at broadening liquidity access and enhancing the distribution of African currencies to global market participants. The collaboration marks an important advancement in SGX FX’s growth ambitions across emerging markets and deepens its engagement with Africa’s rapidly evolving FX landscape.