Texoma Community Credit Union Scales Digital Strategy with Alkami's Sales & Service Platform

Texoma Community Credit Union is expanding its partnership with Alkami Technology to implement the full Digital Sales & Service Platform. By integrating MANTL Onboarding & Account Opening alongside Alkami’s Data & Marketing Solution, the credit union aims to bridge the gap between initial member acquisition and long-term engagement through data-driven personalization and streamlined digital workflows.

What was announced

Texoma Community Credit Union is moving beyond its initial implementation of the Alkami Digital Banking Platform to adopt the provider’s broader Digital Sales & Service Platform. This expansion includes the integration of MANTL Onboarding & Account Opening and Alkami’s Data & Marketing Solution into the credit union’s existing digital infrastructure. The decision to expand follows a successful initial rollout of the Alkami Digital Banking Platform, which saw more than 50% of the credit union’s membership adopt the new system within just two weeks of its launch.

Performance metrics from the first six months following that implementation show an 8.9% year-over-year increase in online banking transactions. The digital shift was further evidenced by the platform's share of total transactions—including those made in-branch or via telephone—which rose from 53.0% to 67.8%. The expanded suite is designed to create a more cohesive member journey. MANTL’s technology will be utilized to support a more streamlined account opening process, reducing friction for new and existing members. Simultaneously, the Data & Marketing Solution will allow Texoma to leverage member insights to deploy targeted campaigns and personalized communications. By connecting these various stages of the member lifecycle, the credit union aims to balance its traditional community-focused service with the digital convenience required to compete in the modern financial landscape.

The companies involved

Alkami Technology, Inc., which trades on the Nasdaq under the symbol ALKT, is a provider of digital sales and service platforms specifically designed for financial institutions in the United States. The company focuses on enabling banks and credit unions to compete with larger national institutions by offering sophisticated digital banking experiences, data analytics, and marketing tools. By positioning itself as a "Digital Sales & Service Platform," Alkami aims to help smaller institutions move beyond basic transactional banking toward a more proactive sales model that emphasizes member growth and retention.

Texoma Community Credit Union is a regional financial institution that serves its local community through a member-owned structure. Like many credit unions of its size, Texoma faces the challenge of maintaining the personalized, local service that defines the credit union movement while meeting the high technological expectations set by national "megabanks" and digital-only neobanks. The partnership with Alkami represents a strategic effort to use third-party technology to bridge this gap, allowing the credit union to focus on member relationships while utilizing external infrastructure for digital onboarding and data analytics.

What FF News has reported before

FF News has previously tracked Alkami’s expansion within the credit union sector as regional institutions look to modernize their tech stacks. In August 2026, the publication reported on Strata Credit Union Partners with Alkami to Launch Personalized Digital Banking Platform. That partnership similarly focused on delivering a seamless and personalized digital experience, underscoring a consistent pattern of Alkami securing contracts with regional credit unions looking to upgrade their member-facing technology. These recurring partnerships suggest a growing reliance on third-party digital banking providers to handle the complex data and onboarding requirements that were previously managed through fragmented legacy systems.

What this means

This expansion signals a shift in how community financial institutions view digital platforms—not just as a utility for checking balances, but as a primary sales engine. The significant jump in online transaction share at Texoma suggests that when regional players provide a frictionless digital experience, members are quick to abandon traditional branch and phone channels. This puts immense pressure on legacy core providers who may lack the integrated onboarding and marketing capabilities offered by specialized fintech partners like Alkami and MANTL. The challenge for the sector now lies in whether these digital gains can be converted into long-term cross-selling success through the promised data-driven personalization, or if the "community" aspect of credit unions will eventually be diluted by the move toward automated, digital-first interactions.