Gate City Bank Achieves 63X ROI via Alkami Digital Sales & Service Platform

Gate City Bank has successfully unified its account opening, digital banking, and marketing operations through the Alkami Digital Sales & Service Platform. For fintech professionals, this deployment illustrates the tangible returns of shifting from fragmented point solutions to a consolidated ecosystem, resulting in accelerated cross-selling revenue and a significant reduction in fraud losses.

What was announced

Gate City Bank, a mutual bank based in Fargo, North Dakota, has transitioned its entire digital infrastructure to the Alkami Digital Sales & Service Platform. This move follows an extensive evaluation of over 35 providers. The bank initially focused on a digital banking transformation before expanding its stack to include Alkami Data & Marketing and MANTL Onboarding & Account Opening, completing the full suite of the provider's sales and service offerings.

The results of this integration are quantified across several key performance indicators. Since the implementation, Gate City Bank has launched more than 60 targeted marketing campaigns, influencing over 29,000 customers and generating more than $541 million in cross-sell opportunities. These efforts have yielded an average return on investment of 63X. On the engagement side, the bank reported a 61% increase in average monthly digital banking logins compared to its previous platform and a 20% growth in digital banking users, maintaining a 4.9 app store rating.

Operational efficiency has also improved. The launch of MANTL Retail Account Opening in March 2026 reduced the average online retail account opening time to 4.65 minutes. In the commercial sector, the bank saw a 47.7% increase in treasury ACH origination customers without increasing its full-time employee headcount. Furthermore, the integration of BioCatch through Alkami’s partner ecosystem allowed the bank to achieve a 97% account takeover capture rate, deterring approximately $650,000 in fraud losses over a six-month period.

"My team would go through a digital banking conversion again in a heartbeat if it meant we would be where we are today with the Alkami Digital Sales & Service Platform. We needed a true partner who could challenge us respectfully, bring digital best practices to the table, and help us build a platform for where we are going next. Alkami has helped our teams move from managing limitations to creating possibilities."

Jessica Ebeling, executive vice president, chief digital and payment officer at Gate City Bank.

The companies involved

Alkami Technology, Inc. (Nasdaq: ALKT) is a prominent provider of digital sales and service platforms specifically designed for financial institutions in the United States. The company focuses on enabling banks and credit unions to compete with large national banks and neobanks by offering a unified "relationship layer" that combines data, marketing, and account opening. Alkami has established a significant footprint in the North American market, and FF News has tracked the company's growth across 76 prior reports as it modernizes legacy banking systems.

Gate City Bank is a mutual bank headquartered in Fargo, North Dakota. As a mutual institution, it operates for the benefit of its depositors rather than private shareholders, a structure that often necessitates a long-term view on technology investment and customer relationship management. By selecting Alkami after a rigorous 35-provider search, the bank has positioned itself as a tech-forward regional player. The partnership highlights a growing trend among mid-tier and regional institutions to leverage sophisticated, cloud-native platforms to maintain local relevance while offering digital capabilities that rival much larger national competitors.

What FF News has reported before

FF News has tracked Alkami’s expansion and the adoption of its MANTL technology extensively. Recently, we covered how Alkami and Provident Bank Launch Unified Account Opening Across 135 Branches, showcasing the platform's ability to bridge the gap between digital and physical channels. This followed the milestone where Alkami’s MANTL Hits 1 Million In-Branch Applications, signaling a shift in how banks prioritize physical growth through digital tools.

Additionally, we reported on Embers Credit Union Boosting Lending Efficiency with Alkami’s MANTL Platform, further validating the software's utility in the credit union sector. These developments align with Alkami Research: 85% of Consumers Demand High-Quality Digital Banking or Will Switch, which emphasized that digital experience has become the primary battleground for customer retention in modern finance.

What this means

This announcement signals a definitive shift in the vendor landscape, where the "best-of-breed" point solution strategy is being challenged by unified platform providers. For years, financial institutions struggled with fragmented stacks—disparate systems for account opening, core banking, and marketing that lacked interoperability. Alkami’s success with Gate City Bank puts immense pressure on legacy core providers who have historically been slow to integrate these layers. The industry is moving toward a model where data is not just stored but actively weaponized for cross-selling. The question for the sector is no longer whether to digitize, but whether their current digital stack can actually drive revenue or if it remains a mere cost center.