Alkami and Connexus Credit Union Renew Partnership to Drive Digital Banking Growth

Connexus Credit Union has renewed its long-term partnership with Alkami Technology, marking a second renewal for one of the fintech’s earliest clients. For fintech professionals, the extension underscores the critical role of flexible software development kits (SDKs) in allowing credit unions to differentiate their digital experience while driving measurable growth in lending and product adoption.

What was announced

Connexus Credit Union is continuing its use of the Alkami Digital Banking Platform to manage its digital member experience. A key component of the renewal is the continued use of Alkami’s software development kit (SDK), which allows the credit union to build custom features on top of the core platform. Specific capabilities deployed through this stack include Snapshot, account alerts, internal and external transfers, and card management. Connexus also developed a proprietary "Xtraordinary Checking" progress tracker using the SDK to differentiate its offering within the digital banking environment.

The partnership has produced significant shifts in the credit union's business metrics since 2020. Digital banking now accounts for 38% of lending application volume, a sharp increase from 16% four years ago. Similarly, digital channels now drive 41% of total loan funding, up from 12% in 2020. The data also suggests that digital engagement correlates with deeper member relationships; users of the digital banking platform hold approximately 17% more products than the average Connexus member.

Member satisfaction scores have also seen an upward trend. The credit union’s organizational Net Promoter Score (NPS) rose from 42.3 in 2022 to 58 in 2025. During the same period, the specific digital banking NPS grew from 31.1 to 52.7. The mobile application currently maintains a 4.72 blended rating across platforms, supported by over 14,000 ratings on the Apple App Store.

The companies involved

Alkami Technology, listed on the Nasdaq as ALKT, is a provider of digital sales and service platforms specifically designed for financial institutions in the United States. The company has established a significant footprint in the mid-market banking sector, focusing on providing cloud-based solutions that allow regional banks and credit unions to compete with the digital offerings of national "megabanks." Alkami's platform is built to handle a variety of functions, from account opening and loan origination to data analytics and marketing.

Connexus Credit Union is a member-owned financial cooperative that operates as a major player in the credit union space. As a long-standing client of Alkami, Connexus has focused its strategy on digital-first engagement to serve a member base that often joins through indirect lending channels. The organization emphasizes internal innovation, using third-party technology foundations to build out custom member experiences. Unlike many traditional credit unions that rely solely on "out-of-the-box" software, Connexus utilizes developer tools to tailor its digital environment to its specific product suite and member needs.

What FF News has reported before

Alkami has been a frequent subject of coverage at FF News, with 78 previous stories detailing its expansion across the U.S. financial landscape. Recently, the company has focused on the intersection of physical and digital growth; we reported that Alkami’s MANTL Hits 1 Million In-Branch Applications as banks continue to prioritize physical branch efficiency. The company has also been active in streamlining the onboarding process, as seen when Alkami and Provident Bank Launch Unified Account Opening Across 135 Branches. Other reports have highlighted the commercial impact of the platform, such as Gate City Bank Achieves 63X ROI via Alkami Digital Sales & Service Platform. Additionally, the firm has moved into thought leadership regarding emerging tech, recently announcing a webinar on Bridging the Gap Between AI Ambition and Action.

What this means

This renewal highlights a growing tension in the vendor-client relationship for mid-tier financial institutions. The "buy vs. build" debate is shifting toward a hybrid model where institutions buy the core infrastructure but insist on the tools to build their own unique front-end layers. For the wider fintech market, the success of Connexus in converting indirect borrowers into multi-product members via digital onboarding sets a benchmark. It places pressure on legacy core providers who offer rigid, closed systems. The significant jump in NPS scores also suggests that for credit unions, the digital interface is no longer just a utility, but the primary driver of brand loyalty and member retention.