Unlocking Customer Spending Trends | Jamie Renehan, Bank of Ireland

Jamie Renehan and his Bank of Ireland team shared with the Irish media what their customers are spending money on. What they've found has gotten a lot of attention, especially the transition from shopping in stores to shopping online, and how hybrid work changes how many people go out. Renehan points out how things change with the seasons, like more people shopping in-store around Christmas. He also mentions things like concerns about the environment, keeping things sustainable, and monitoring the cost of living, which all still matter a lot. The team keeps a close watch on these payment trends, working with people inside the bank and money experts to figure out why customers do what they do.