AI for Better Banking Relationships | Nick Fahy, Cynergy Bank

Nick Fahy, CEO of Cynergy Bank, talks about the transformative potential of AI in commercial banking — especially for medium-sized businesses. He explains that Cynergy Bank operates with a “high-tech, high-touch” approach, and AI plays a critical role in enabling that balance. Fahy gives a practical example: today, a relationship manager might spend two full days writing a credit memo for a large business loan. With AI, that same task could be completed in under two minutes. That’s not just time saved, it’s time that can be redirected toward building stronger client relationships. Beyond efficiency, Fahy also points to use cases in KYC and broader organisational optimisation. However, it’s not just about internal gains as AI also has the power to enhance the customer experience, making customer service faster, more responsive, and more tailored to individual needs.