About Sten Saar

Sten Saar, As the CEO of Zego, he was happy to share the news about an exciting new development that has not only transformed their operations but also delivered incredible outcomes for their customers. In less than a year, they’ve moved from a standing start to handling the majority of new claims within their in-house team, and the results have been nothing less than amazing. One of the biggest advantages they’ve seen, since assembling a team of over 40 talented claims experts, is the ability to give their customers an unparalleled level of service. These changes have streamlined their claims process and, in doing so, substantially improved their key metrics, including claims indemnity, reduced leakage, and customer experience. To make all of this happen, they decided to take an innovative approach, working with Sharedo to develop a customized, state-of-the-art insurance claims management system. This game-changing solution seamlessly integrates with their policy infrastructure, supplier network, telematics data, and payment systems. As a testament to their constant drive for innovation, they’ve already automated the processing of up to 10% of claims so far – a monumental feat in the complex world of motor claims. On top of that, they’re leveraging telematics data within their new claims processes. With this ground-breaking technology, they’ll continue to gain valuable insights that allow them to make more accurate assessments and deliver faster outcomes for their customers. This data-driven approach will not only make them more efficient, but it will allow them to proactively identify potential fraud and move fast to stop it. But innovation doesn’t stand still. To stay at the top of their class, they know they have to keep developing and improving. Through their weekly code releases, they iterate and enhance their claims system on an ongoing basis. This agile approach allows them to stay ahead of the curve, and to adapt quickly to new customer needs and market dynamics. By keeping a constant focus on innovation, they make sure that their claims management capabilities continue to blaze a trail through their industry. However, they know that the true measure of their success lies with their customers. With their new in-house claims department, drivers can stay up-to-date on the progress of their claims, empowering them with the information they need during a potentially stressful time. Also, their business customers gain access to all their claims in their Fleet Portal, giving brokers and fleet managers the information they need on a self-serve basis. This added transparency and efficiency has caused a remarkable shift in the way their customers perceive their services. The results speak for themselves. Their decision to bring the claims department in-house has improved their claims indemnity spend, doubled their leakage prevention efforts, and successfully recouped hundreds of thousands in fraudulent claims savings. These achievements are a testament to the dedication and hard work of their claims and fraud teams. They’ve shown unwavering commitment to their shared vision, and he couldn’t be more proud of what they’ve accomplished. While this milestone is just one of many on their journey, it’s one worth celebrating. It demonstrates their passion for excellence, and their promise to always provide the best possible service to their customers. As they continue to evolve and adapt, he is confident that their in-house claims department will remain a cornerstone of their success, enabling them to better serve their customers and lead the industry into the future. Together, they’re driving to win, and making huge achievements as they go. He’s excited to see what the future holds as they continue to push boundaries, innovate, and create a brighter tomorrow for Zego and all their customers.