Ohpen transforms Dudley Building Society Intermediary Experience

Ohpen’s mortgage origination and intermediary portal is now live with Dudley Building Society, marking a significant step forward in the Society’s digital transformation programme. 

The launch represents a major milestone in Dudley’s ongoing investment in its intermediary proposition. Following direct feedback from brokers, the Society has prioritised the transformation of its digital platform to improve speed, efficiency and usability across the decision in principle and full application journey. The new platform is designed to materially enhance service delivery by improving internal processes for staff and allow  them to focus on key origination and underwriting tasks – eliminating the manual chasing of documents and data. It will be available immediately to select brokers and rolled out to all distributors over the rest of this year. 

Since its launch in 2021, Ohpen UK’s cloud-native technology has generated significant momentum among lenders seeking to modernise legacy systems and processes.

James Paterson, Chief Executive of Dudley Building Society, said, “The Dudley Building Society is in the process of building out a new customer experience framework, with improvements to our intermediary application journey playing a key part of this. Going live with Ohpen is a major milestone in that journey. 

“Ohpen’s experience and flexible, intuitive platform, means it is exactly the right choice for a lender like us that supports more complex borrower needs. This move will improve our digital intermediary experience, increase speed and efficiency, and help position us at the forefront of broker mortgage experiences. Ohpen is an invaluable partner which is incredibly important when you are asking so many teams to work so closely together to deliver change so quickly.”

Jerry Mulle, UK Managing Director at Ohpen, commented, “We are delighted to support Dudley at this important stage, with the platform now live and delivering real value. Our technology is designed to enable lenders to implement rapidly, innovate confidently and improve outcomes for intermediaries, customers and staff alike. 

“At Ohpen, we have always focused on fast deployment, delivering friction-free, highly automated processes through cloud-native, API-first technology. By going live with Dudley, we are helping to significantly improve operational efficiency and creating a more intuitive experience for brokers in the complex and specialist market.”