Citizens State Bank Partners with MANTL to Unify and Modernize Deposit Account Opening Across All Banking Channels

MANTL, an Alkami solution team and leading provider of loan and deposit account opening technology, today announced a partnership with Citizens State Bank, headquartered in New Castle, Indiana, to transform its retail and business deposit account opening experience. The partnership marks a key step in Citizens State Bank’s digital transformation strategy, leveraging one unified platform for deposit accounts across all customer segments and banking channels.

“At Citizens State Bank, we’re committed to delivering a world-class experience for both our clients and our team,” said Jordan Wills, director of digital strategy and marketing at Citizens State Bank. “When we set out to transform our account opening process—both in-branch and online—we knew we needed a partner that could match our drive for innovation, security, and simplicity. Account opening should feel effortless, modern, and built around the customer. After an extensive evaluation, it was clear that MANTL was the right partner to help us bring that vision to life.”

Citizens State Bank plans to go live first with MANTL retail online account opening, with phased rollouts of retail in-branch and business account opening to follow. By leveraging MANTL’s full suite of omnichannel account opening products, the bank will deliver a consistent, streamlined experience across every channel while optimizing efficiency for staff and ensuring simplicity for retail and business customers.

MANTL’s Onboarding & Account Opening Solution will allow Citizens State Bank to automate over 85% of application decisions, including Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks, product service ordering, funding, and core booking, to reduce manual processes and accelerate growth.

“We are proud to partner with Citizens State Bank to consolidate all deposit account openings into one powerful platform,” said Benjamin Conant, chief product officer, Alkami and co-founder, MANTL. “By leveraging MANTL’s unified technology for both retail and business accounts, the bank is well-positioned to grow strategically and efficiently while providing more intuitive customer experiences.”

Citizens State Bank currently leverages Alkami’s advanced automated clearing house (ACH) functionality, and the addition of MANTL further expands its presence within the Alkami Digital Banking Platform.