292. Interviews: Michael Rouse, CCO of Klarna

Michael Rouse is the CCO of Klarna.

David talks to Michael about avoiding the trap of copying others, partnering with a brand as unique as Snoop Dogg’s, and the evolution of payments in a broad sense, beyond simply moving money into a service and discovering the new areas of innovation.

They also look at how to become both big and fast in the space and how that is born from creating a culture that allows people in the company to act autonomously. Michael talks about how empowering the leaders of Klarna’s teams to think of it as running a business has been part of its success.

Klarna has managed to keep the entrepreneurial spark it started with nearly 14 years ago. Operating in the world of e-commerce and point of sale financing, Klarna is born out of the buy-now pay-later category and started in Sweden. Now they’re operating in 18 geographies and around 60M consumers have used its product.

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This episode was produced by Laura Watkins and edited by Alex Woodhouse

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