One Mortgage System Secures Top Spot as UK’s Leading Mortgage CRM in Benchmark Study

Quick Summary

One Mortgage System (OMS) has been named the UK's highest-rated mortgage CRM for the second consecutive period in the Smart Money People Benchmark Study. Achieving a Broker Experience Index of 67.0, OMS outperformed competitors in ease of use, value, and customer support for mortgage intermediaries.

How does One Mortgage System improve the mortgage advice process?

One Mortgage System solves the problem of fragmented administrative tasks by acting as a centralized operational hub for modern advice businesses. By integrating loan origination software with CRM capabilities, the platform allows brokers to manage residential, buy-to-let, bridging, and commercial mortgages within a single interface. This end-to-end connectivity ensures that lenders, sourcing systems, and compliance checks are joined up, significantly reducing the time spent on manual data entry.

• Automated document pre-population and OCR reading capabilities.
• Full two-way integration with over 45 industry partners.
• Comprehensive coverage of protection and general insurance sourcing.

What metrics define OMS as the leading mortgage CRM?

The latest Smart Money People Benchmark Study highlights that OMS is delivering tangible operational value to its 3,200+ broker subscribers. The platform's Broker Experience Index score of 67.0 reflects a high level of satisfaction across key performance indicators. Furthermore, the scale of the platform is evidenced by the £1.75bn monthly lending volume transacted by its users during the latter half of 2025, proving its capability to handle high-capacity institutional requirements.

• Top-tier rankings maintained for two consecutive reporting periods.
• Support for 9 major lenders through bespoke origination systems.
• High scores in value for money and customer support categories.

Why are broker expectations shifting toward integrated technology?

As the mortgage market becomes more complex, brokers are demanding practical value over features. One Mortgage System addresses this by removing unnecessary process complexity, allowing advisors to focus on client relationships rather than administrative management. The platform’s ability to provide real-time case visibility and encrypted document uploads meets the modern security and efficiency standards required by high-growth brokerage firms.

FF NEWS TAKE:

Retaining the top spot in a competitive mortgage CRM landscape is no small feat. One Mortgage System is clearly moving the needle by evolving from a simple database into a comprehensive operational ecosystem. As brokers face increasing regulatory and volume pressures, OMS’s focus on deep integration and usability positions it as the essential infrastructure for the UK mortgage market. This isn't just a win for OMS; it's a signal that the industry is finally prioritizing efficiency over legacy workflows.