Dyna.Ai and OFFTEC Partner to Scale Agentic AI for Middle East Financial Institutions

Singapore-based Dyna.Ai and OFFTEC Holding Group have partnered to deploy agentic AI across Middle Eastern financial services. This collaboration addresses the critical "pilot-to-production" gap, providing banks and payment providers with localized, Arabic-native AI employees and voice agents designed to integrate directly into existing legacy IT infrastructure and banking systems.

What was announced

The agreement creates a structured framework for Dyna.Ai and OFFTEC to identify joint opportunities across several verticals. Specifically, the rollout targets banking technologies, payment systems, and general IT infrastructure. The agentic AI platform provided by Dyna.Ai includes sophisticated voice and text-based agents alongside "AI Employee" solutions. These are not merely conversational interfaces; they are designed to function within the existing operational frameworks of financial institutions. A critical component of this offering is the native Arabic localization. By integrating native voice and text-to-speech capabilities, the platform allows banks to serve Arabic-speaking customers without the friction often associated with translated or non-native AI models.

The partnership is strategically positioned to address findings from the "AI in Banking: From Pilots to Revenue" report. This research, conducted by Dyna.Ai in collaboration with GXS Partners and Smartkarma, highlights a massive disconnect in the industry. While global AI spending in the banking, financial services, and insurance (BFSI) sector is expected to grow from USD 35 billion in 2023 to USD 368 billion by 2032, the report notes that many institutions are currently unable to move past the initial pilot stages. The collaboration with OFFTEC is designed to bypass this "pilot purgatory" by focusing on production-scale deployment that prioritizes accountability and measurable business outcomes from the start. For OFFTEC's clients, this creates a path to adopting AI grounded in their existing technology and infrastructure, without needing to start from scratch.

"The real challenge in enterprise AI isn't the technology – it's deploying it in environments where trust, security and reliability matter. Most vendors sell AI tools. We deliver AI that speaks the customer's language, understands context, and is built for the realities of production. OFFTEC has spent over a century earning that trust among the region's financial institutions. This partnership pairs those deep-rooted relationships with agentic AI built for production, so banks can capture real value from AI, with governance and human oversight in place from day one."

Carlton Liew, Chief Business Officer and Co-Founder of Dyna.Ai.

The companies involved

Dyna.Ai is a Singapore-headquartered AI-as-a-Service provider that focuses on the global financial services market. The company specializes in "agentic AI," a subset of artificial intelligence that moves beyond simple content generation to perform specific, goal-oriented tasks within a business environment. By positioning itself as a provider of "AI Employees," Dyna.Ai targets the operational efficiency needs of modern banks. The firm’s approach emphasizes localization and the ability to integrate with complex, highly regulated financial systems.

OFFTEC Holding Group (OHG) is a business technology solutions company with a history spanning over a century. Based in the region, it has established itself as a primary technology partner for leading banks and corporations. Its expertise covers a broad spectrum of services, including banking technologies, payment systems, and IT infrastructure. The company’s longevity in the market has made it a trusted intermediary for financial institutions looking to modernize their operations. Together, the two companies represent a bridge between the high-growth AI hub of Singapore and the established financial markets of the Middle East and North Africa, where localized language support and regulatory compliance are paramount for any technological adoption. The company’s focus on digital transformation has evolved to meet the maturing needs of its clients, who are increasingly seeking AI solutions that can be grounded in their existing technology stacks.

What this means

This partnership signals a shift in the fintech landscape from general-purpose AI experimentation to specialized, "agentic" AI that can execute workflows within strict regulatory environments. For the Middle Eastern market, the emphasis on native Arabic localization is a direct challenge to global tech giants who often treat the region as a secondary priority for language model training. The real pressure is now on regional banks that have spent years in the "pilot phase" without seeing significant ROI. As AI spending is projected to decuple over the next decade, the competitive advantage will likely shift toward institutions that can integrate these agents into their core infrastructure with human oversight and governance. This raises significant questions for the sector regarding the speed of adoption and the ability of legacy systems to handle the high-speed processing required for real-time agentic interactions.