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Instant Payments and the Proliferation of QR-Driven Transactions Sustainable Growth and Building Strategic Capability in Digital Transformation Sygnum Completes First Live AI-Agent Driven Digital Asset Transactions by a Regulated Swiss Bank CMC Markets Launches Spectre Trading Account for Retail Clients Ingenico and Arrive Partner to Power Seamless Payments for On‑Street Parking and Urban Transport Worldwide Zurich Scales Agentic AI to Five Countries in 90 Days Cutting Manual Risk Processing Time by 80% JCB and Wonder Advance Cashless Taxi Payments in Hong Kong AS Colour Partners with Adyen to Complete the Global Customer Picture OMS Appoints Simon Tippett as Head of Delivery Afin Bank Appoints Beth Jeffs as Head of Product and Proposition NatWest Group Commits £20 Billion to Drive Growth Across the North of England Over Next Decade 28th Edition Connected Banking Summit – Southern Africa 2026 Returns to Johannesburg for Its Silver Jubilee Edition fscom Strengthens Compliance Offering with the Integration of ComplianceGuard Aon to Modernize How Brokers Access Capital and Syndicate Risk Nuvo and Avalara Launch AI Integration to Eliminate Tax Compliance Gaps and Accelerate B2B Customer Onboarding

May 2 2025

What is the Missing Buzzword in Retail? | FF News at RTS London 2025

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What’s the one thing retailers still aren’t getting quite right? In this fast-cut snapshot from the frontline of payments and retail, industry voices weigh in on what’s being overlooked — and what needs to come back into focus. From customer loyalty to payment journey optimization, the message is clear: the customer experience is everything, and it’s time we started treating it that way.

Omnichannel might feel like yesterday’s buzzword, but it’s still tomorrow’s solution. Consistency, unified journeys, and partner service are the new benchmarks — and yet, too often, payments are an afterthought. This video shines a light on why the smartest retailers are shifting their mindset and designing from the customer’s point of view, not just the tech stack.

If you’re in retail, fintech, or anywhere in between, these perspectives are a wake-up call. Hear what matters now — and what can’t be ignored any longer if you want to build loyalty that lasts.

People In This Post

Eliza Arron

Adyen
Moshe Winegarten

Moshe Winegarten

Ecommpay

Neil Evans

GLORY
Lamin Jaiteh

Tom Essenhigh

Worldpay
Colin Neil

Colin Neil

DNA Payments

Nino Hörttrich

Diebold Nixdorf

Ross Taylor

Lloyds Banking Group
Jorge Salas

Steve O'Donovan

Miura

Jason Black

Global Payments Inc.

Companies In This Post

Adyen | Fintech Finance

Adyen
Ecommpay

Ecommpay
Glory Global | Fintech Finance

Glory Global

Worldpay

DNA Payments
Diebold Nixdorf | Fintech Finance

Diebold Nixdorf

Lloyds Banking Group
Miura

Miura
Global Payments

Global Payments Inc.
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