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Woodforest National Bank Selects Jack Henry to Power Growth with a Modern, Integrated Platform Sircon Compensation Recognized for Helping Carriers Turn Agent Compensation Into a Competitive Advantage Saris Raises $28.8 Million to Scale Agentic Workflow Automation for Financial Institutions Multimodal and Multilingual Conversational AI Agents in Customer Support Speed, Flexibility, Scale: INCAT’s Formula for Building the Next Generation of Digital Banks AirPlus International and Kresus Technologies Help European Businesses Regain Control of Their Indirect Purchasing, in Collaboration with Mastercard Neema’s Dynamic Routing® Helps Financial Institutions Cut Payout Costs by Up to 24% EXCLUSIVE: “Setting The Pace” – Barb Morgan, Temenos in ‘The Fintech Magazine’ Ballerine Unveils Agenticom.org to Map and Solve Trust Gaps in Agentic Commerce ROLLER Partners with Adyen to Empower Over 3,000 Venues with Fast, Embedded Financing through Capital U.S. Faster Payments Council and ASC X9 Establish Joint Standards Steering Committee to Advance Faster Payments Standards Initiatives Securing Autonomous Agents in the Era of Agentic Commerce E-commerce Fraud and the Case for Vetting Sellers Fintech Week London Returns with New City-wide Festival to Match the Capital’s Global Fintech Status FinregE Accelerates Expansion with Appointment of Paul Lyon as Chief Marketing & Communications Officer

May 2 2025

What is the Missing Buzzword in Retail? | FF News at RTS London 2025

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What’s the one thing retailers still aren’t getting quite right? In this fast-cut snapshot from the frontline of payments and retail, industry voices weigh in on what’s being overlooked — and what needs to come back into focus. From customer loyalty to payment journey optimization, the message is clear: the customer experience is everything, and it’s time we started treating it that way.

Omnichannel might feel like yesterday’s buzzword, but it’s still tomorrow’s solution. Consistency, unified journeys, and partner service are the new benchmarks — and yet, too often, payments are an afterthought. This video shines a light on why the smartest retailers are shifting their mindset and designing from the customer’s point of view, not just the tech stack.

If you’re in retail, fintech, or anywhere in between, these perspectives are a wake-up call. Hear what matters now — and what can’t be ignored any longer if you want to build loyalty that lasts.

People In This Post

Eliza Arron

Adyen
Moshe Winegarten

Moshe Winegarten

Ecommpay

Neil Evans

GLORY
Lamin Jaiteh

Tom Essenhigh

Worldpay
Colin Neil

Colin Neil

DNA Payments

Nino Hörttrich

Diebold Nixdorf

Ross Taylor

Lloyds Banking Group
Jorge Salas

Steve O'Donovan

Miura

Jason Black

Global Payments Inc.

Companies In This Post

Adyen | Fintech Finance

Adyen
Ecommpay

Ecommpay
Glory Global | Fintech Finance

Glory Global

Worldpay

DNA Payments
Diebold Nixdorf | Fintech Finance

Diebold Nixdorf

Lloyds Banking Group
Miura

Miura
Global Payments

Global Payments Inc.
  1. Woodforest National Bank Selects Jack Henry to Power Growth with a Modern, Integrated Platform

    Fintech

     Read more
  2. Sircon Compensation Recognized for Helping Carriers Turn Agent Compensation Into a Competitive Advantage

    Insurtech

     Read more
  3. Saris Raises $28.8 Million to Scale Agentic Workflow Automation for Financial Institutions

    Funding

     Read more
  4. Multimodal and Multilingual Conversational AI Agents in Customer Support

    Banking Transformation Summit 2026

     Read more
  5. Speed, Flexibility, Scale: INCAT’s Formula for Building the Next Generation of Digital Banks

    Thought Leadership

     Read more
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