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8th October 2015: CCC Convention

The CCC Convention goes into its next round

On the 8th of October 2015, CCC will welcome its guests in Berlin to the 18th edition of the international Business Event about current trends in Customer Care.

This year´s CCC Convention on the 8th of October in Berlin is going to be “emotional”.

“Empathy and Emotional Connection: smart, interactive and empathic international business stories”- under this title international speakers will present innovative business solutions and the basis for discussion about the meaning of emotions and empathy in the business context.


Especially in delivering successful customer service, an understanding for the needs and requirements of the customers is essential. Comprehension instead of just connection, as well as the creation of added value in every single contact, is the main goal.

Thus, lasting positive experiences, which lead to a clear positioning and differentiation on the market, become possible.


Experts from the industries of e-Commerce, travel/tourism and telecommunication will present intelligent business concepts and innovative future visions, based on the paradigm “I feel therefore I am”.


This year´s speakers:

Alper Alten, Customer Services Quality Management and Planning Senior Management, Vodafone Turkey, Turkey,

Ela Banu, Head of Advisory Contact Centres & Mihaela Predica, Head of Business Area (Accounts, Payments, Value Added Services), ING BANK, Romania,

Ilker Baydar, CEO, Markafoni, Zizigo, Enmoda, Misspera at Naspers Group Turkey, Turkey,

Carmen Beissner, Global Director Customer Care & CRM, Delivery Hero/Lieferheld, Germany,

Piotr Merkel, Managing Partner, IQMart, Poland,

Driss Saibi, Deputy CTO, Priceminister, France.


The 10th CCC Special Award:

A special anniversary will await you at this year´s CCC Convention. For the 10th time we will honour an important personality with a CCC Special Award and take them into the CCC Hall of Fame for their achievements and dedication in the Customer Care Industry.


The awardees from 2014 to 2006:

Dieter Fischer, president of the Swiss Association CallNet.ch, Switzerland

Manfred Stockmann, president of the German Call Center Association, Germany

Manuel Jacquinet, Co-President of Malpaso and editor in chief of “En-Contact“ trade magazine, France

Meltem Karateke, president of IMI Conferences, Turkey

Xi Zhao, founder and president of CCMWorld Group, China

Madalina Vilau, initiator of the first Customer Care Conference & Expo in Bukarest, Romania

Nicolette Wuring, author and manager of Customer Management Services, the Netherlands

Simone Fojut, editor in chief of „Call Center Profi”, Germany

Olav V. Strawe-Higuchi, publisher of „TeleTalk“, Germany/USA


At the CCC Convention on the 8th of October you will learn who is going to be our awardee in the jubilee year!


About the CCC Convention:
The CCC Convention is an international business and customer care event and promotes the exchange of experiences amongst international experts.

The CCC Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the industry.

Today, the Convention looks far beyond industry borders every year. Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.


In the past years, well-known companies have enriched the CCC Convnetion with their expertise:
Google, lululemon athletica, Immobilienscout24, Samsung, eBay, Plantronics, Safaricom Kenia, British Telecom UK, Media-Saturn, Sky, UPC Ungarn, Telefónica O2 Europe, TUI Deutschland, Orange Communications, DHL, Vodafone, Schweizerische Post, DaimlerChrysler, Henkel, Deutsche Telekom, Beiersdorf and many more.

18th CCC Convention

“Empathy and Emotional Connection: smart, interactive and empathic international business stories”

Thursday, 8th October 2015, Humboldt Carré, Berlin

Program: 12:00 a.m. – 07:00 p.m.

with subsequent networking event

Ticket price: 990 EUR excl. VAT.

(Incl. evening get-together, food and drinks, presentation material)

Your CCC Convention contact:

Irene Husczawa


Competence Call Center

E-Mail: convention@yourccc.com

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