InsurTech NY: Solvrays on Fixing Back Office

At InsurTech NY, Bobbie Shrivastav from Solvrays explains why back-office operations remain one of the most challenging areas in insurance.

Shrivastav describes what she calls the “messy middle”, where a large portion of work still takes place across emails, spreadsheets, and manual handoffs. Despite significant investment in new technologies and tools, she says around 70 percent of insurance operations are still highly manual.

Solvrays is focused on addressing that gap.

Shrivastav explains that the company helps organisations move away from fragmented workflows and toward more structured, automated processes. The aim is to reduce inefficiencies and improve how work moves across teams, particularly in back-office environments.

She adds that while the industry has invested heavily in innovation, there is often a disconnect between pilots and real implementation.

At InsurTech NY, Shrivastav says Solvrays is looking to engage with forward-thinking carriers who are ready to move beyond experimentation and bring solutions into production. For her, the focus is on working with organisations that are serious about scaling technology, rather than running isolated pilots.

Shrivastav also points to a shift in how the industry is approaching AI.

She notes that while a large percentage of carriers are still operating on legacy systems, many are now actively investing in generative AI and agentic solutions. What stands out to her is that these are no longer just ideas being discussed, but technologies that are being implemented.

This combination of legacy infrastructure and new investment creates both a challenge and an opportunity.

For Shrivastav, the key is ensuring that innovation translates into real operational change.

Overall, her view is that solving the “messy middle” is essential if insurers want to fully benefit from their technology investments and improve efficiency across their operations.