InsurTech NY: Wisedocs on Claims Continuity

At InsurTech NY, Meghan Booth from Wisedocs explains how the company is focused on improving continuity across the claims process.

Booth says that while efficiency has been a major focus in recent years, the conversation is now shifting toward how information flows throughout the entire claims lifecycle. Rather than addressing individual steps in isolation, insurers are looking at how to maintain consistency and visibility from start to finish.

A key challenge in this area is siloed information.

Booth explains that when data is spread across different systems and teams, it becomes harder to identify issues early and manage claims effectively. This can lead to increased exposure for carriers, particularly in complex or high-value cases.

Wisedocs aims to address this by improving how information is shared and used across the claims process.

Booth highlights the importance of tackling details earlier, allowing insurers to reduce risk and improve outcomes before issues escalate. In her view, maintaining continuity is essential for managing claims more effectively and avoiding unnecessary costs.

She also reflects on the value of InsurTech NY.

Booth describes the event as a strong community, bringing together people who are actively looking to collaborate and build partnerships. For Wisedocs, it provides an opportunity to connect with others in the ecosystem and explore ways to strengthen relationships across the industry.

Overall, Booth’s perspective is that the focus in claims is evolving.

Rather than simply improving efficiency at individual points, the goal is to ensure that information is consistent and accessible throughout the entire process.