- Lloyds Banking Group, Head of Digital CX Strategy – Planning & Engagement, Lucy Donaldson
- AXA Insurance, Managing Director – AXA Business Insurance, Darrell Sansom
- AIG, Regional Head of Customer Insight, Stuart McDonald
- RSA, Head of Digital Content, Rachel McConnell
- RAC, Managing Director Telematics, Nick Walker
- LV=, Social Media Manager, Nick Joy
- Zurich Insurance, Chief Compliance Officer – EMEA, Chris Davidson
- British Gas, Senior Compliance Advice Manager, Laura Hendry
- Domestic & General, Head of Contact Centre MI & Insight, Mike Smith
- Simply Business, Marketing Channels Director, Bea Montoya
- Money Advice Service, Head of Insight & Evaluation, Nick Watkins
- Simply Business, Head of Customer Insight, Sasha Bruce
- Google, Digital Marketing Lead – Insurance, Carolina Vicente
- Swiss Re, Customer Behaviour Consultant, William Trump
- NFU Mutual, Director Strategy & Marketing, Gina Fusco
- MoneySuperMarket.com, Senior Econometrician, Tim Johnson
- Zurich Insurance, UK Social Media Manager, Keith Lewis
- MS Amlin, Head of Brand Engagement, Geale Whyte
- Gocompare.com, Head of Business Intelligence & IT Delivery, Rhys David
- Generali, Group Chief Data Officer, Elena Rasa
- Standard Life, Managing Director – Marketing, Stephen Ingledew
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