Monument's Ian Rand on Why Simplified Banking Models Aren't as Effective as Banks Think They Are

We sat with Ian Rand, the CEO of UK neobank, Monument, to talk about building an institution for the mass affluent and the way banks operate now that they are slowly disappearing from the high street. For Rand, there has been a big focus on automation and simplification, which is great for customers with simple needs but falls short for those with more complex needs in lending and deposits.