Evelien Witlox, ING - What has changed in the payments industry in the last year?

Evelien Witlox, Global Director of Payments at ING, sits down with Ali Paterson to discuss the payments industry over the last year. COVID-19 was a monumental event in human history, particularly for the financial world, and saw the rise of digital payments, digitization of services, and the decline of cash withdrawals.