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DataHaven on Insurance Fundamentals: Risk, Capital, and the Balance in Between Why Google Believes Multimodal AI Is the Next Big Shift for Enterprise Use Cases Pix at five years: how Brazil built one of the world’s most advanced public payments infrastructures – and why other countries are paying attention Clara Renews $150 Million Debt Facility With Goldman Sachs to Scale Payments Products in Mexico, Bringing Total Debt Capacity to Over $250 Million Clip Unveils Clip Total 3, the Most Comprehensive Mobile Point-of-Sale Terminal for Mexican Businesses Tandem Bank Announces Ryan Heaps as New Finance Chief ClearBank Appoints Neil Drennan as Chief Technology Officer to Support Innovation and Expansion Initiatives Checkout.com Data Release: January Sales See Late-Month Surge as Shoppers Hunt for Value Bank ABC’s ila Bank Goes Live with Temenos Core on AWS, Implemented by Systems Limited SME Use of Digital Financial Tools Could Help Solve Productivity Puzzle, Adding £25bn to the Economy Insurwave Appoints Deepak Saigal as Chief Delivery Officer to Advance Platform Growth and Execution Agenzee™ Launches Agenzee Assist: A Comprehensive Compliance Solution for Insurance Industry Professionals Sproutr Launches End-to-End Program Placement Services, Eliminating Critical Handoff Between Design and Carrier Negotiations Finmo Appoints Holly Fang as Chief Business Officer Input 1 Delivers Integrated Digital Payment Capabilities for Ironwood Brokers

March 9 2020

Breaking Banks Episode 16: Innovation and Tech Zoom in Series: UX and Customer Experience

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This episode is all about that super important, yet under-discussed topic of customer experience. In this episode we feature two leading traditional banks, coming from opposite sides of Europe. We welcome Mahyad Gilani, Product Owner and Innovator at Rabobank in the Netherlands and Giorgi Kapandze, Head of Product and UX at Space Bank in Georgia. Girogi shares the story of Space, the digital off-shoot of TBC Bank, and sheds light on how they take control of the first user interaction with…. E-scooters! Mahyad deep dives on how Rabobank became the first bank to launch Google Assistant, and the challenges with implementing the banks expectations against the customer needs. And everyone talks about what a great customer experience means personally to them.

 

Please note, we do not produce Breaking Banks Europe, we merely are fans and repost it!

  1. DataHaven on Insurance Fundamentals: Risk, Capital, and the Balance in Between

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  2. Why Google Believes Multimodal AI Is the Next Big Shift for Enterprise Use Cases

    Fintech TV

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  3. Pix at five years: how Brazil built one of the world’s most advanced public payments infrastructures – and why other countries are paying attention

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  4. Clara Renews $150 Million Debt Facility With Goldman Sachs to Scale Payments Products in Mexico, Bringing Total Debt Capacity to Over $250 Million

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  5. Clip Unveils Clip Total 3, the Most Comprehensive Mobile Point-of-Sale Terminal for Mexican Businesses

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