Dyce Energy extends relationship with GoCardless for easy bill collection through direct debit payments

Dyce Energy, a gas and electric provider for UK businesses, has announced today that it will be renewing its relationship with GoCardless, the bank payment company, for another three years. The new contract will see Dyce Energy continue a six-year relationship with GoCardless to collect recurring payments through Direct Debit.

Currently 96% of Dyce Energy’s customers pay their monthly energy bill through GoCardless. The automatic Direct Debit payments, which pull the funds from a customer’s bank account on the day they’re due, have helped Dyce Energy stay in control of their cash flow through the COVID-19 pandemic and global energy crisis.

The simplicity of managing recurring payments through GoCardless offers Dyce Energy greater visibility and security around cashflow, and helps their customer service and finance teams save time. Moreover, customers get a consistent and smooth payment experience.

Carl Fisher, Managing Director at Dyce Energy, said: “We’re pleased to continue our partnership with GoCardless to keep providing our customers with fast and convenient Direct Debit payments. GoCardless ultimately gives us more control over when and how we get paid, and the round-the-clock support we receive from the GoCardless team has given us greater confidence in the solution. Getting the tech to do more of the work of managing and reconciling payments is vital to keeping our costs low, so we can offer competitive prices and maximise available resources to invest in growth.”

Pat Phelan, MD of UK & Ireland and Chief Customer Officer at GoCardless said: “After a transformative few years for the energy industry, we’re proud to have helped Dyce Energy gain more control of their recurring payments, and are excited to continue this relationship. We look forward to supporting Dyce Energy’s growth by helping them not only get paid on time, but also to win and retain more customers.”

This signing strengthens GoCardless’ footprint in the utilities industry and its position as an industry player in open banking. By offering both Direct Debit for recurring bill collection and Instant Bank Pay, its open banking-powered feature to collect instant, one-off payments, GoCardless acts as a full-service provider for any merchant that wants to take regular and ad hoc payments.