S&G Response Partners With Bdeo AI to Streamline and Empower Claims Management

Leading claims management company S&G Response is pleased to announce its partnership with Bdeo, the tech company that develops Visual Intelligence technology for the insurance industry. This strategic collaboration will help S&G Response to reduce management time and operational costs in their claims management processes. 

Innovation in claims management 

S&G Response is recognised in the automotive market for providing innovative solutions to insurers, brokers, intermediaries, and automobile manufacturers. Faced with continued rapid growth, S&G Response identified the need to streamline certain processes to optimise efficiency and reduce reliance on manual intervention in its claims management process. In collaboration with Claim Technology´s insurtech marketplace, S&G Response evaluated different options in the market and chose Bdeo because of its flexibility and configurability, which perfectly suited their needs. 

How Bdeo transforms S&G claims management 

Thanks to the integration of Bdeo´s Visual Intelligence, S&G Response has implemented an innovative, AI-powered damage detection solution that begins with the drivers of damaged vehicles. This tool allows the driver/owner to take photos of the damaged vehicle using their phone.

The images are then processed by Bdeo´s technology to instantly detect damaged parts, including damage severity and type. Damages are triaged according to criteria defined by S&G Response. This drives the claim to the most suitable resolution option, whether it be mobile repair, bodyshop booking, assessor review or potential total loss. 

This significantly accelerates case resolution, prevents unnecessary transfers, standardises information, enables a digital channel for case tracking, and reduces operational costs. 

A successful and expanding partnership 

The collaboration between Bdeo and S&G Response has been very positive from the outset, thanks largely to S&G Response already using Claim Technology´s customer self-serve technology, which facilitated a quick and efficient implementation of Bdeo’s solution. S&G Response’s partners, including insurers and MGAs, have already noted improvements in the speed of response, which has elevated end-customer satisfaction.

As the relationship strengthens, Bdeo and S&G Response plan to continue optimising the implementation and are exploring the possibility of further reducing friction for all customers. 

Mike Whatmough, Head of Business Improvement of S&G Response, said “Our partnership with Bdeo delivers the next step in our digital strategy by optimising the AI powered Visual Intelligence to streamline processes and outcomes. We look forward to collaborating with Bdeo to further enhance the customer experience.” 

Julio Pernía, CEO of Bdeo, said “We are pleased to collaborate with S&G Response, a company with vast experience in claims management and a creative approach to process management that directly compliments our flexibility. Visual Intelligence is one more cog in an increasingly agile and optimized management process that marks the industry’s next steps in technological innovation. We look forward to further enhancements”.