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NAB Appoints Group Executive for Digital, Data and Artificial Intelligence
The NAB AI leadership appointment of a new Group Executive for Digital, Data, and Artificial Intelligence highlights the bank’s growing focus on technology-led transformation. NAB has announced the appointment of Pete Steel as Group Executive, Digital, Data & Artificial Intelligence.
In this new role reporting to NAB Group Chief Executive Officer, Andrew Irvine, Mr Steel will lead the bank’s digital, data and AI teams and initiatives to deliver better experiences for customers. He will also be accountable for design, customer onboarding and NAB’s digital bank ubank.
“Digital, data and AI are critical enablers for the delivery of our strategic ambition of customer-centricity and now is the right time to have an executive solely accountable and focussed on accelerating our progress in these areas,” Mr Irvine said.
“Pete’s deep experience in using digital and technology solutions to deliver for customers and driving commercial outcomes will be a valuable addition to my Executive Leadership Team.”
Mr Steel is Managing Director, Customer Engagement, at Lloyds Banking Group in the UK, leading a division of approximately 16,000 people responsible for consumer sales and service, digital, artificial intelligence, personalisation, branches, call centres and advisers. This NAB AI leadership appointment is part of a broader initiative to enhance digital infrastructure and ethical AI deployment.
Prior to joining Lloyds, he founded fintech startup Expertli and served as a Senior Adviser on digital transformation at Boston Consulting Group. Previously, he spent 16 years at CBA in executive roles including Group Chief Digital Officer.
Mr Steel will start at NAB on January 5, 2026, subject to regulatory approvals and on completing his employment at Lloyds.
NAB’s decision reinforces how crucial AI leadership has become in the banking sector. The NAB AI leadership appointment also reflects global trends in fintech transformation. Following these changes, Group Chief Operating Officer Les Matheson will continue to have responsibility for several of NAB’s key strategic priorities including Business-led Technology Modernisation, Payments, Customer Experience, Group Marketing and Enterprise Simplification.
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