Finova Appoints Ray Barry as Customer Success Director to Lead New Strategic Function

Finova Ray Barry has been named Customer Success Director to head the company’s new strategic function. This new This leadership appointment at Finova shows that the company is more committed than ever to making clients happy in the long run and coming up with new ways to serve them in the financial technology sector.

Ray’s appointment marks a critical step in the launch of Finova’s newly formed Customer Success function. At a time when customer needs are rapidly evolving, Finova has established a dedicated function solely focused on supporting client success, retention, and long-term partnerships.

This move follows the recent promotion of Richard Marsh to Chief Customer Officer, who will oversee the strategy and implementation of the new division.

Ray brings over a decade of senior leadership experience across global tech giants including Microsoft, Salesforce, and IBM. Most recently, he served on the UK leadership team at Nordcloud (an IBM Company), where he played a key role in scaling the business and embedding a customer-focused approach.

At Finova, Ray will be responsible for building the Customer Success team from the ground up— recruiting talent, introducing data-led strategies, and ensuring that customer interactions are consistently aligned with clients’ business objectives.

Ray Barry, Customer Success Director at Finova, commented:

“Joining Finova at this pivotal moment in the company’s journey is a really exciting opportunity. We are creating a Customer Success practice that will set a new benchmark in the mortgage technology space, designed to anticipate customer needs, deliver strategic outcomes, and forge long-term partnerships. I’m looking forward to leading this transformation and building a team committed to empowering our customers at every stage of their journey.”

Richard Marsh, Chief Customer Officer at Finova, added:

“Ray brings an outstanding track record of building high-performing Customer Success teams in some of the world’s most respected tech companies. His experience, combined with his hands-on leadership style and strategic mindset, makes him the ideal person to lead this vital new function. This investment underscores Finova’s commitment to prioritising customer outcomes.”

With the appointment of Finova Ray Barry, the company’s decision to expand its executive team shows how committed it is to providing the best possible customer outcomes.