Raiffeisen Bank International Enhances Trade Finance Customer Experience With Surecomp

Surecomp® today announced that it has been selected by Raiffeisen Bank International AG (RBI), one of the leading banks in Austria and CEE, to reinforce their trade finance customer engagement. Aiming to elevate the bank’s service delivery, RBI will be using Surecomp’s collaborative trade finance platform RIVO™ to streamline the management and processing efficiency of guarantees and letters of credit (LC). Without the need for customization, Surecomp’s RIVO™ is deployed as a SaaS solution hosted by Amazon Web Services (AWS), which will enable Raiffeisen to enrich its business capabilities without the need for internal IT resources. Thanks to swift onboarding and no service interruptions, RBI will be able to seamlessly enhance its trade finance business operations. RBI’s global corporate customers will be serviced with a fully digital workflow and state-of-the-art processes. “Delivering a superior digital service to our customers is our top priority,” comments Sabine Zucker, Head of Group Transaction Banking at RBI. “Recognizing Surecomp’s market standing and its adoption by numerous prominent European trade finance banks, we appreciated their grasp of our business needs, attention to customer experience, and their practical methodology. This move will undoubtedly facilitate growth and allow us to focus on developing new markets.” “We are absolutely delighted to welcome RBI to the Surecomp customer community. As Austria’s award-winning trade finance bank, recognized for its commitment to superior customer experience particularly in the CEE market, we are proud to be supporting its growth,” says Tal Weiser, Surecomp’s Chief Revenue Officer. “We are confident this collaboration and the benefits of digital trade finance will promote seamless trade for the extended RBI customer-base.”