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May 23 2025

Monzo Sweeps 2025 British Bank Awards with Three Major Wins, Voted For by Customers

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Leading digital bank Monzo has been named ‘Best British Bank’ at the 2025 British Bank Awards, alongside wins for ‘Best Banking App’ and ‘Best Children’s Financial Provider’. 

The British Bank Awards is one of the most prestigious in the UK banking industry, celebrating the financial institutions that are most loved and trusted by the people who use them every day.

With approximately 175,000 customer votes cast this year, the awards recognise all-round excellence — from products and service, to innovation and customer experience — and has become the benchmark for customer satisfaction and innovation in the UK financial services industry. 

“Recognition like this means so much more when it comes directly from customers – who are at the heart of everything we do at Monzo. With more than 12 million customers today, we continue co-creating with them every step of the way, building the one app that answers all their money needs and being a bank they don’t just like, but love,” said Andy Smart, Chief Product Officer at Monzo. 

As Monzo marks its 10th anniversary this year, it now serves over 11 million personal customers — that’s 1 in 5 UK adults — and more than 600,000 business customers, or 1 in 9 UK businesses. 

Over the past year, Monzo continued to build its momentum, rolling out new products and features (such as the 1p Saving Challenge, Monzo Split, Contents Insurance and Undo Payments) designed to give customers even more control over their finances. 

To take things another step further on its mission to make money work for everyone, Monzo is becoming the first UK bank to publish a book later this year — bringing its unique tone of voice and offering an essential guide that promises to change how people think, feel, and act when it comes to their money.

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Andy Smart

Andy Smart

Monzo

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