Breaking News
Mastercard Launches New Gen AI Digital Assistant Capabilities to Enhance Customer Value
To meet the expectations of both customers and employees, Mastercard has expanded a suite of AI solutions with a new program to build and deploy knowledge agent tools.
The first application launched under this effort is a digital assistant designed to simplify the customer onboarding process, allowing customers to extend new ways to pay faster and more efficiently.
Built in collaboration with Databricks
Mastercard’s new in-house capability was built in collaboration with Databricks on its Data Intelligence Platform. With core functionalities like a chat-based assistant user interface, source management and learning with human feedback, the program ensures that new knowledge agents are continuously trained on Mastercard’s trusted, proprietary data sets while always operating under the company’s rigorous AI and data governance principles and standards. The effort also removes the friction associated with vetting and procuring third-party solutions, further streamlining operations.
The product onboarding assistant automates routine tasks and answers customer’s critical questions during onboarding by utilizing a large language model with Retrieval Augmented Generation (RAG) and fine-tuning. Using Mastercard’s existing onboarding documentation as its knowledge base, RAG locates the accurate information needed to respond to user prompts.
The tool also employs a human-in-the-loop approach to integrate feedback from subject matter experts, reinforcing continuous learning and ensuring accuracy in the agent’s responses. This is one of many applications Mastercard plans to build on this infrastructure.
Preparing Mastercard for the future
AI, like other advanced technologies, is a critical enabler for Mastercard’s mission to power economies and empower people.
Mastercard is using machine learning models to analyze more than 143 billion transactions a year to identify potential security and cyber threats, helping protect people and businesses. Mastercard also uses AI to provide members of the ecosystem with critical insights and intelligence, and to improve access to credit and financial management, promoting financial inclusion for those with thin or no credit files and to detect potentially compromised cards.
- Rightway Parking Highlights MSP’s Edge for On-Time Travel Read more
- Perfios Appoints Veena Rao as Chief Operating Officer Read more
- V12 Retail Finance Q1 Data Shows Continued Growth in Big-Ticket Retail Finance as UK Consumers Become More Selective Read more
- Acuity Trading Launches Pattern Recognition in AnalysisIQ for Brokers and Trading Platforms Read more
- CITY WEEK 2026 – Where Next for International at a Time of Unprecedented Change? Read more
V12 Retail Finance Q1 Data Shows Continued Growth in Big-Ticket Retail Finance as UK Consumers Become More Selective
New quarterly data from V12 Retail Finance shows that UK consumers continued to turn to point-of-sale finance for high-value purchases in the first three months of 2026, with total finance values across the platform growing 4% between January and March, compared to Q1 2025.
Germany’s Akbank AG Successfully Completes First Phase of Core Banking Migration to Mambu in Partnership With Innovance
Akbank AG has successfully completed Phase 1 of its core banking transformation, to the leading SaaS cloud banking platform Mambu
FCA Spearheads Global Action to Stop Illegal Finfluencers
The FCA has led international action to stop illegal finfluencers putting consumers' money at risk
Findity Launches its Embedded Expense Platform in the U.S.
Findity, the leading provider of embedded expense management, today announced its official entry into the U.S. market. This milestone marks a significant step in Findity’s global growth strategy, bringing its AI-powered, card-agnostic expense platform to U.S. businesses – enabling them to offer seamless expense management directly within their own products.
Lovey Integrates Funding Circle’s API to Increase Customer Efficiency
Lovey (formerly Love Finance), one of the UK’s fastest-growing SME lender and broker, has today announced its integration with Funding Circle, the UK’s leading SME finance platform, to create significantly faster application journeys for customers. Funding Circle’s API will be integrated directly into Lovey’s platform to create a more seamless experience and reduce friction through direct API connectivity.
DBS Enhances Spark GenAI Programme to Fast Track SME AI Adoption in Support of Singapore’s AI Ambitions
DBS, EnterpriseSG, and the IMDA, announced an enhanced version of its Spark GenAI programme[1] to help SMEs fast track their AI transformation journeys
Monument Technology Partners With Castle Trust Bank on Platform Deal
Monument Technology has announced a partnership with Castle Trust Bank deploy its BPaaS, marking its second major client and first UK-regulated bank client
Rightway Parking Highlights MSP’s Edge for On-Time Travel
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Perfios Appoints Veena Rao as Chief Operating Officer
Perfios.ai, India’s leading B2B SaaS TechFin company, today announced the appointment of Veena Rao as its Chief Operating Officer (COO). In this pivotal role, Veena will lead Perfios’ global operations, to transform customer experience, run strategic growth initiatives and strengthen the operational foundation for the company’s growth plans.
V12 Retail Finance Q1 Data Shows Continued Growth in Big-Ticket Retail Finance as UK Consumers Become More Selective
New quarterly data from V12 Retail Finance shows that UK consumers continued to turn to point-of-sale finance for high-value purchases in the first three months of 2026, with total finance values across the platform growing 4% between January and March, compared to Q1 2025.
Acuity Trading Launches Pattern Recognition in AnalysisIQ for Brokers and Trading Platforms
Acuity Trading has launched Pattern Recognition within its AnalysisIQ tool, adding automated chart pattern detection to its intelligence platform for brokers and trading platforms.
CITY WEEK 2026 – Where Next for International at a Time of Unprecedented Change?
City Week is returning for its 16th annual edition. Held in-person at the Royal Garden Hotel between 18 and 19 May, this year’s edition will take place at a time when the financial services are undergoing profound change. Geopolitics – particularly the Iran war - are reshaping trade and investment flows. Technology, especially AI, is transforming business models. Regulatory regimes are having to pivot toward a pro-growth stance amid a widespread cost-of-living crisis. The role of the financial services industry in combating climate change is under challenge. Crypto, digital assets and blockchain have finally achieved acceptance in mainstream finance. No financial institution can afford to stand still in the face of such change.
ITC Europe 2026 Challenge Lab Returns with Generali: Open Call for Startups to Tackle the Defining Liability Risk of the AI Era
ITC Europe today announced the return of the Challenge Lab, the competition platform connecting pioneering startups with insurance industry leaders to tackle the sector's most pressing challenges. Following its successful inaugural edition at ITC London earlier this year, Generali returns as industry partner for the ITC Europe edition, setting the challenge: "AI Liability: Insuring Intelligence at Scale."
FinTech Roadmap 2026 to Bring International Fintech Companies and Industry Debate to Prague
The fifth edition of the FinTech Roadmap conference will take place on May 14, 2026, at the Czech National Bank Congress Centre in Prague. The event will feature panel discussions, keynote presentations and workshops focused on financial technology innovation, fintech business models, international expansion and current regulatory developments in the Czech Republic and the European Union.