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Chase Takes the Crown for the Second Year Running as the Best British Bank at Smart Money People’s British Bank Awards 2024
On Thursday 9th May, Smart Money People revealed the winners of the British bank awards 2024, at its annual awards ceremony in London. Chase won the ‘Best British bank’ and ‘Best current account provider’ awards for a second consecutive year.
Chase’s back-to-back success is a significant milestone, marking only the second instance in five years where neither Monzo nor Starling Bank won the headline award. Despite this, both Monzo and Starling both still picked up significant awards on the night, which was attended by over 375 guests.
Starling Bank took home ‘Best banking app’ and ‘Best children’s financial provider’, whilst Monzo collected the ‘Best business banking provider’ award and were highly commended for ‘Best credit card provider’.
Darlington Building Society was awarded ‘Best building society’ along with ‘Best building society savings provider’. Other companies that took home multiple awards were Zopa, and Capco.
Cheddar was this year’s ‘Best newcomer’, with a near impressive perfect score in their customer reviews, having launched in 2022 and branding themselves as the provider who will allow customers to “maximise their savings with effortless cashback”.
The British bank awards received more than 150,000 consumer reviews to find the winners over 14 weeks across 31 categories. The five sponsors of the 2024 awards were Eleos, The Fintech Times, 71a, Revolut and CSI Ltd.
Commenting on the awards, CEO of Smart Money People Jacqueline Dewey said: “The role of financial services companies has never been more important as so many consumers continue to struggle with stretched household budgets. The industry is also facing its own pressures, including frequent base rate changes and navigating the FCA’s Consumer Duty guidance. The British bank awards takes a moment to celebrate those who have risen to these challenges and demonstrate exceptional dedication and service to making a real difference in the lives of their customers.”
“The awards are completely down to the voice of the customer and the reviews we receive on Smart Money People. This makes the achievements all the more special. The winners of the awards should be extremely proud of their achievements.”
Kiruba Shankar Eswaran, CEO of Eleos, this year’s headline sponsor added: “Huge congratulations to all the winners and finalists at the British bank awards. Your unwavering dedication to the highest standards both from a product perspective and also in your customer service is something you should all be proud of.”
“At Eleos, we share the same priorities as all the nominees – a commitment to excellence, innovation and ethical business practices. That’s why we partner with banks to provide them with simple solutions that offer more benefits to their customers, increasing retention and also providing businesses with an easy source of additional revenue. Many banks have told us of their difficulties in entering insurtech, but with Eleos, we have democratised insurance for all.”
British bank awards 2024 winners and highly commended:
Headline awards
Best British bank – Chase
Innovation of the year – Sibstar
Best banking app – Starling Bank
Best newcomer – Cheddar
Best ethical financial provider – Triodos Bank
Customer service champion – Marsden Building Society
Treating customers fairly champion – Newbury Building Society
Personal finance journalist of the year – Felicity Hannah
Best building society – Darlington Building Society
Best money content creator – Sammie Ellard-King – Up The Gains
Money content creator awards
Money influencer of the year – Chloe Charmichael – chloesdealsclub
Money blogger of the year – Emma Jackson – Bee Money Savvy
Banking-specific awards
Best alternative finance provider – CapitalRise
Best business banking provider – Monzo
Best business finance provider – Allica Bank
Best credit card provider – Zopa (Highly commended – Monzo)
Best current account provider – Chase
Best investments provider – Moneybox
Best specialist mortgage provider – Leek Building Society
Best mortgage broker – Tembo (Highly commended – Better.co.uk)
Best online trading platform – Freetrade
Best personal finance app – Chip (Highly commended – Updraft)
Best personal loan provider – Zopa
Best savings provider – Shawbrook Bank (Highly commended – Zopa)
Best children’s financial provider – Starling Bank
Best building society savings provider – Darlington Building Society
Partner awards
Marketing and PR partner of the year – Square 1 Media
The pioneer award – Capco
RegTech partner of the year – ComplyCube
Technology partner of the year – ClearBank
Consultancy of the year – Capco
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