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Banorte, Chaired by Carlos Hank González, Leads Banking in Mexico with a Human-Digital Strategy
Grupo Financiero Banorte continues to lead the Mexican financial system through its human-digital strategy, a vision that places the customer at the centre of all its operations. This philosophy is reflected in every decision, product and service Banorte offers, through an omnichannel strategy that allows it to be present wherever customers want to find it: in branches, correspondent locations, the mobile app, online banking and the contact centre. The goal is clear: to provide a banking experience that is close, efficient, secure and human.
Carlos Hank González, Chairman of the Board of Directors of Grupo Financiero Banorte, said: “Today, Banorte remains focused on being the best bank for our customers. We are convinced that trust is built through daily actions; that is why we have focused on doing ordinary things in an extraordinary way for them.”
In recognition of this vision, World Finance awarded Banorte the titles of ‘Best Retail Bank‘ and ‘Best Corporate Governance‘ in Mexico for 2025, highlighting its capacity for innovation, responsible growth and commitment to financial inclusion. Banorte is building the future of banking in Mexico, with a clear vision, strong execution and a team that makes the extraordinary possible.
Further comment and insight from Carlos Hank González can be seen in his latest article – on page 56 in the current edition of World Finance magazine.
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Multimodal and Multilingual Conversational AI Agents in Customer Support
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Speed, Flexibility, Scale: INCAT’s Formula for Building the Next Generation of Digital Banks
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