New HFS Research and Tech Mahindra Report on Generative AI Adoption Finds Most Significant Risk is Doing Nothing
By Lauren Hinton · 18 July 2024

New Report: Stop Dreaming and Start Doing—Your Practical and Urgent Guide to Winning with GenAI reveals the transformative potential of GenAI for enterprise, revealing important findings:
- 90% of enterprise leaders consider GenAI a strategic priority, and essential for staying competitive.
- GenAI will be integrated into IT programs within the next 12-18 months, with 39% expecting it in more than half of their IT initiatives.
- Only 35% of respondents are actively implementing GenAI, 36% are working on POC or pilot stage, while 17% are still in the planning stages.
- About a third of businesses currently possess a practical “doer” mindset for GenAI adoption, while the rest are still in the planning or “dreamer” stages.
- Close to 2/3 of “Doers” are investing in new sources of value and operational improvements.
- Accelerating adoption of GenAI will come down to clarity on ROI, addressing risk, and getting data and people prepared.
- A practical approach to business value, cost, and technical expertise and support were ranked as the top three most important attributes when engaging with GenAI and AI service providers.
- “Dreamers” are nearly 50% more likely to seek a strategic vision from service providers, while doers demand critical delivery capabilities and a willingness to share risks and rewards.
Companies in this story: Tech Mahindra, HFS Research
People in this story: Phil Fersht, David Cushman, Mohit Joshi