INTELITY and Incode Partner on Mobile Hotel Check-In with Identity Verification

Hospitality tech provider INTELITY has partnered with identity verification firm Incode Technologies to integrate automated ID authentication into mobile check-in workflows. For fintech and hospitality professionals, this move signals a shift toward fully contactless, secure digital onboarding in the travel sector, reducing manual oversight while strengthening compliance and fraud prevention at the property level.

What was announced

The partnership, unveiled at the HITEC Orlando 2022 trade show, integrates Incode’s identity verification and authentication platform directly into the INTELITY guest experience ecosystem. The solution is designed for hotels, residential properties, and casinos that require a secure, reliable mobile check-in process. By embedding Incode’s technology, INTELITY enables guests to complete a full identification check through a mobile application before they arrive on-site.

The system automates the validation of guest IDs, which helps operators confirm the legitimacy of documents while virtually eliminating the risks associated with human error during manual checks. Beyond simple identification, the integration allows properties to confirm specific requirements, such as age verification, ensuring compliance with local regulations during the check-in stage. This is particularly relevant for properties with age-restricted services or casino operations.

Furthermore, the collaboration facilitates the creation of an automated digital ID for each guest profile. This digital identity serves as a foundation for guest interactions with the property and the processing of payment sources. The integration is available across the INTELITY mobile platform, whether deployed at a single independent property or across a global hotel brand, supporting the industry’s broader transition toward a completely contactless guest workflow.

"We’re excited to partner with INTELITY, the leader in guest-facing technologies, to reimagine the future of hospitality experiences. Guests can skip the check-in line and seamlessly access experience – all powered by an omni-channel identity layer that will be integrated into any INTELITY app."

Ricardo Amper, Founder & CEO, Incode Technologies

The companies involved

INTELITY operates as a provider of guest experience and staff management software specifically tailored for the hospitality industry. Its platform is utilized by a diverse range of clients, including traditional hotels, luxury residential complexes, and casinos, to streamline operations and enhance digital engagement. The company positions itself as a leader in mobile application platforms for the hospitality sector, focusing on creating frictionless, contactless workflows that connect guests with property services.

Incode Technologies is a specialist in the identity verification and authentication sector, providing solutions for global enterprises. The company focuses on building an omni-channel identity layer that allows businesses to verify users securely across various digital touchpoints. Incode’s technology is designed to handle high-stakes authentication needs where security and speed are paramount. By partnering with hospitality-focused firms like INTELITY, Incode extends its reach into the travel and leisure market, applying enterprise-grade security to the specific challenges of guest onboarding and payment processing in a physical property environment.

What FF News has reported before

FF News has previously tracked Incode Technologies’ expansion within the hospitality and security sectors. The company has sought similar alliances in the past, notably when Hudini and Incode Technologies Enter Strategic Partnership to Digitally Transform the Hospitality Experience. This earlier collaboration also focused on the digital transformation of guest interactions through secure identity layers.

More recently, the firm has highlighted the evolving landscape of digital threats. In a forward-looking analysis, the company noted that Agentic Fraud to Exceed 90% of All Attacks by 2028 as Incode Warns of AI-Driven Surge. This reporting underscores Incode’s broader focus on the intersection of artificial intelligence and identity security, suggesting that the automation of ID verification is becoming a critical defense mechanism for enterprises against increasingly sophisticated fraudulent activities.

What this means

This partnership highlights a significant shift in how the hospitality sector manages the intersection of payments and identity. By moving ID verification to the guest’s own device before arrival, the industry is effectively decentralizing the front desk. This puts significant pressure on legacy property management systems that still rely on physical document handling and manual data entry. The move toward an omni-channel identity layer suggests that the sector is moving away from siloed check-in processes toward a more unified digital identity that can follow a guest across different brands and services. It raises questions for the wider market about how quickly smaller operators can adopt these high-security standards to remain competitive against tech-forward brands.