Creatio Unveils Winter 2027 Release: 10x Innovations in AI CRM and Bank.AI

Creatio has opened registration for its Winter 2027 Release digital event, scheduled for December 8, 2026. The launch introduces "AI Twins" and an "Open Model Garden" designed to move artificial intelligence from a passive tool to an active operational agent. For fintech leaders, this signals a shift toward model-agnostic, industry-specific automation in lending and customer engagement.

What was announced

The Winter 2027 Release event, taking place at 10 AM EST | 4 PM CET, will debut a series of updates across Creatio’s AI Platform, AI CRM, and industry-specific products. The central theme of the release is the practical application of AI agents within daily operations, moving beyond chat interfaces to automated task execution.

Key technical updates include the introduction of the Open Model Garden. This feature allows organizations to integrate their own Large Language Models (LLMs) into the Creatio AI Studio, enabling teams to select specific models for different agents based on performance or compliance needs. To support this, Creatio is launching a standalone AI Twin app for macOS and Windows, featuring voice dictation and an "always-on" companion interface.

For the financial sector, the Bank.AI suite is receiving a significant update. This includes specialized Bank.AI Twins tailored for sales, service, and lending departments. A new servicing catalog will also be introduced, centralizing over 200 prebuilt workflows into a single hub accessible by employees, customers, and AI agents alike. In the manufacturing space, the release will feature AI-native configure, price, and quote (CPQ) tools that can automatically generate draft quotes from project descriptions and RFQs.

The release also expands channel integration. New capabilities include AI voice agents for Five9 contact centers, native WhatsApp integration, and the ability for AI agents to join and monitor Zoom meetings. The mobile experience is being updated to include voice notes, dictation, and dedicated case management tools.

The companies involved

Creatio is a global vendor of a one-platform CRM and workflow automation solution. The company distinguishes itself in the crowded CRM market by focusing on a "no-code" architecture that allows users to build and modify their own business processes without deep technical expertise. Its current strategy centers on the convergence of human workflows and AI agents, positioned as a unified environment where people and digital assistants collaborate on complex tasks.

The company has increasingly specialized in vertical-specific solutions, most notably through its Bank.AI platform. This focus on financial services is backed by a significant capital commitment to drive AI adoption within banking and lending institutions. Creatio operates in a competitive landscape alongside major enterprise software providers, but it maintains a distinct market position by offering high levels of flexibility and a model-agnostic approach to artificial intelligence, allowing its clients to avoid vendor lock-in while scaling their automation efforts.

What FF News has reported before

FF News has closely followed Creatio’s aggressive expansion into the financial services sector. In September 2026, the company announced it would commit $300 million to its Bank.AI platform through 2028, a move intended to accelerate the adoption of autonomous agents in retail and commercial banking. This followed the launch of the Bank.AI Hub, a digital destination designed to centralize AI-powered banking transformation tools.

The effectiveness of these tools was highlighted in an October 2026 report, which found that 44% of financial institutions with high levels of AI automation reported direct revenue gains. More recently, Creatio hosted its Global Agent Arena Finale in November 2026, showcasing real-world AI solutions developed by its partner and customer ecosystem.

What this means

The introduction of the "Open Model Garden" is a significant move that addresses a growing pain point for enterprise fintech: model dependency. By allowing banks to bring their own LLMs, Creatio is acknowledging that the "one-size-fits-all" approach to AI is failing in highly regulated environments where data sovereignty and model transparency are paramount. This puts pressure on legacy CRM incumbents who often restrict users to proprietary or preferred AI models. Furthermore, the focus on "AI Twins" suggests the industry is moving away from generic chatbots toward persistent digital employees. The challenge for the sector now lies in governance; as agents gain the ability to join Zoom calls and update CRMs autonomously, the industry must establish clearer guardrails for AI-driven decision-making.