Cabify Partners with Incode to Launch AI-Powered Biometric Identity Verification for Passengers

Cabify has integrated Incode Technologies’ biometric identity verification into its platform to enhance driver safety through mandatory passenger selfie validation. For the fintech and mobility sectors, this move highlights the growing reliance on real-time AI authentication to mitigate physical and digital risks in high-frequency gig economy transactions.

What was announced

The partnership introduces a new layer of security to Cabify’s multi-mobility platform by embedding Incode’s biometric technology directly into the user interface. Passengers are now required to validate their identity using a selfie, which the system instantly compares against official documentation to ensure authenticity. This native integration allows for a seamless verification process without requiring users to exit the application. Beyond simple identification, the system utilizes artificial intelligence and machine learning to monitor for suspicious user behavior, aiming to prevent safety incidents before they occur.

This development follows a survey of Cabify’s collaborating drivers and taxi drivers, where identity verification emerged as the most highly valued security feature. Over 91% of surveyed drivers rated the tool with a score of 9 or 10. The initiative is part of a broader $40 million investment in research, development, and innovation that Cabify has undertaken over the last five years. These efforts have already yielded measurable results; the company reports that previous safety implementations, such as AI-supported chat monitoring and emergency buttons introduced in 2020, contributed to an 89.5% decrease in harassing messages sent from passengers to drivers. The platform also maintains more than 20 other security processes, including regular vehicle checks and 24/7 support centers.

"this collaboration with Incode reinforces our commitment to providing a safe experience for both passengers and drivers. We want those drivers who choose Cabify to feel safe. They are the ones who make it possible to move thousands of passengers every week through the cities. Listening and taking care of those behind the wheel is key for us. That is why we are incorporating more and more technology to help reduce the risks of insecurity in cities. Verifying the identity of our passengers is the most valued tool for our collaborating drivers and taxi drivers, which is why we continue to strengthen it with a leader in the sector like Incode."

Carlos Herrera, CTO at Cabify

The companies involved

Cabify operates as an international multi-mobility platform, positioning itself as a major player in the urban transportation sector across multiple regions. The company provides a range of services designed to adapt to diverse user needs while maintaining a focus on safety and environmental impact. Over the past half-decade, it has focused heavily on internal R&D to build a suite of more than 20 security tools, ranging from document validation to regular vehicle inspections and 24/7 support. By prioritizing the well-being of its driver-partners, Cabify aims to differentiate itself in a highly competitive ride-hailing market.

Incode Technologies is a specialist in identity verification and authentication, providing biometric solutions to global enterprises. The firm focuses on creating highly automated, AI-driven identity journeys that aim to eliminate friction while maintaining high security standards. By partnering with Incode, Cabify is leveraging a specialized technology provider to handle the complex requirements of real-time digital identity, allowing the mobility platform to focus on its core logistics and transportation services. Incode’s technology is designed to be integrated natively, ensuring that security checks do not disrupt the user experience.

What FF News has reported before

FF News has previously tracked Incode’s expansion into various sectors requiring high-trust digital interactions. In 2022, the publication covered how Hudini and Incode Technologies Enter Strategic Partnership to Digitally Transform the Hospitality Experience, marking the company’s push into the travel and leisure markets. More recently, Incode has been vocal about the evolving threat landscape in digital identity. FF News reported on the firm’s projections regarding automated threats in Agentic Fraud to Exceed 90% of All Attacks by 2028 as Incode Warns of AI-Driven Surge. These reports highlight Incode’s focus on using AI to combat sophisticated fraud, a capability now being applied to the mobility sector through the Cabify partnership.

What this means

This partnership signals a shift in the mobility sector where safety is no longer just a policy matter but a core technological differentiator. As gig economy platforms face increasing pressure to protect their workforce, the move toward mandatory biometric verification for passengers sets a high bar that competitors may be forced to follow. It raises significant questions for the industry regarding the balance between user friction and driver security; while drivers clearly demand these features, the impact on passenger conversion remains to be seen. Furthermore, as AI-driven fraud becomes more sophisticated, the reliance on third-party identity specialists like Incode suggests that mobility platforms can no longer rely on in-house, basic KYC checks to manage operational risk.