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Zurich’s Ericson Chan Gives His Insight on the Chinese Insurance Space
FF New’s Douglas Mackenzie sits down for a 1-1 conversation with Ericson Chan, Group Chief Information Officer at Zurich Insurance Group. In this interview, Eriscon gives us his insight into the Chinese insurance space and the mega apps that exist in the Asian markets.
“It’s not too different. Of course, the pace and scale is slightly different and I think I mentioned the keyword earlier, and the difference. Regardless of whether it’s a super app or not, the focus is not just on customer experience, it’s a customer-centricity approach.”
“So what you hear this term a lot, what is that exactly? Customer-centricity means addressing the ultimate needs of a customer.”
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Hardening Agentic Financial Networks: Token Intelligence and Identity Guardrails for Autonomous Systems
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Why Banking Modernisation is More Than Just a Technology Upgrade
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Fragmented Ledgers and Connected Value: Interoperability Over Uniformity
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adesso: Tech-Agnostic Co-Engineering and Strategic Capability Augmentation
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Moving Beyond the Transaction: How Data Intelligence and Aggregated Insights Drive Strategic Merchant Value
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Adyen: Unified Commerce and Navigating the Shift to Agentic AI Shopping
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The Evolution of Specialised Lending: Navigating Complexity and AI Integration with Loan IQ
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Offa Joins Iress XPM and Trigold
Offa, an award-winning British Islamic property finance fintech firm, has announced it is partnering with Iress to make its halal home finance products available on Iress XPM and Trigold.
Hardening Agentic Financial Networks: Token Intelligence and Identity Guardrails for Autonomous Systems
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Getnet Develops Infrastructure That Enables Businesses to Accept AI Agent-Initiated Payments
Getnet continues to advance its agentic commerce strategy with the launch of new artificial intelligence-powered capabilities that enable merchants to securely and efficiently accept payments initiated by AI agents
Why Banking Modernisation is More Than Just a Technology Upgrade
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Dojo Launches UK’s Most Advanced Payments Terminals, Set to Deliver Unrivalled Performance, Speed and Reliability for High Street Businesses
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