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March 21 2023

nCino’s Ben Ussher-Stanley On The Key Pillars Of SME Banking

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Ben Ussher-Stanley, Business Development Manager in EMEA for nCino, talks to Doug Mackenzie about the key pillars of SME banking, as nCino looks to serve the sector over the next 5 years and beyond.

“I think your day-to-day transactional banking needs to be seamless and easy. When I used to work in banking, we talked alot about omnichannel. The idea that a customer could go and do the same thing with multiple different ways of doing it. So, they can call up, do it face to face or use the app.”

“Actually, in today’s world, there are definitely channels through which certain things make way more sense. When I want to check my balance, the simplest way for me to do that; and the way that a financial institution should be pushing its customers to do, is via an app or website. The table stakes are having an online banking experience that enables your head of finance for the SME to go in and see balances, transfer money and make payments in a similar manner to which they’re used to experiencing on their apps.”

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Ben Ussher-Stanley

Ben Ussher-Stanley

nCino

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nCino, Inc. | Fintech Finance

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  1. EXCLUSIVE: “Getting the Message” – Raj Soni and Egill Ingólfsson, Meniga and Michal Panowicz, BCG in ‘The Fintech Magazine’

    Thought Leadership

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  2. Embedded Finance & Virtual Cards: payabl.’s Breno Oliveira on Building Smarter B2B Payments

    Event Videos

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  3. The Tech Capital Expands Global Reach with Launch of LATAM Finance Forum

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  4. How Are Build-vs-Buy Decisions Shaping the Future of Payments? | Volante’s Nihit Ahuja and NatWest’s Lee McNabb

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  5. Why Customers Trust Bueno | Felix Hughes, Director at Bueno

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