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nCino’s Ben Ussher-Stanley On The Key Pillars Of SME Banking
Ben Ussher-Stanley, Business Development Manager in EMEA for nCino, talks to Doug Mackenzie about the key pillars of SME banking, as nCino looks to serve the sector over the next 5 years and beyond.
“I think your day-to-day transactional banking needs to be seamless and easy. When I used to work in banking, we talked alot about omnichannel. The idea that a customer could go and do the same thing with multiple different ways of doing it. So, they can call up, do it face to face or use the app.”
“Actually, in today’s world, there are definitely channels through which certain things make way more sense. When I want to check my balance, the simplest way for me to do that; and the way that a financial institution should be pushing its customers to do, is via an app or website. The table stakes are having an online banking experience that enables your head of finance for the SME to go in and see balances, transfer money and make payments in a similar manner to which they’re used to experiencing on their apps.”
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