FF News Logo
Sunday, May 31, 2026
Finastra x FF News

Breaking News

Woodforest National Bank Selects Jack Henry to Power Growth with a Modern, Integrated Platform Sircon Compensation Recognized for Helping Carriers Turn Agent Compensation Into a Competitive Advantage Saris Raises $28.8 Million to Scale Agentic Workflow Automation for Financial Institutions Multimodal and Multilingual Conversational AI Agents in Customer Support Speed, Flexibility, Scale: INCAT’s Formula for Building the Next Generation of Digital Banks AirPlus International and Kresus Technologies Help European Businesses Regain Control of Their Indirect Purchasing, in Collaboration with Mastercard Neema’s Dynamic Routing® Helps Financial Institutions Cut Payout Costs by Up to 24% EXCLUSIVE: “Setting The Pace” – Barb Morgan, Temenos in ‘The Fintech Magazine’ Ballerine Unveils Agenticom.org to Map and Solve Trust Gaps in Agentic Commerce ROLLER Partners with Adyen to Empower Over 3,000 Venues with Fast, Embedded Financing through Capital U.S. Faster Payments Council and ASC X9 Establish Joint Standards Steering Committee to Advance Faster Payments Standards Initiatives Securing Autonomous Agents in the Era of Agentic Commerce E-commerce Fraud and the Case for Vetting Sellers Fintech Week London Returns with New City-wide Festival to Match the Capital’s Global Fintech Status FinregE Accelerates Expansion with Appointment of Paul Lyon as Chief Marketing & Communications Officer

March 27 2023

Mambu’s Kunal Galav Highlights What Fintechs Can Do To Enter The SME Market

Share this post:

Share on LinkedIn Share on WhatsApp

Kunal Galav, Global Head of Partnership Development at Mambu, sits down with FF News’ Douglas Mackenzie to discuss what fintechs and financial institutions can do to serve the SME market in the modern climate.

“It really boils down to 3 really fundamental things, that’s what do SMEs expect right? The first, is they expect a relationship. For someone to be there when they have a need. Not to need to go to a brick-and-mortar store. I would rather have, as an SME, my banker coming to me rather than me going to a brick-and-mortar shop and taking time away from my business.”

“Second is to focus on the problems that SMEs have and solving their banking problems. So, if you eliminate the banking problems, if you create the journey as frictionless, if it doesn’t take 57 days but a few hours to create a credit line, that’s where you’re solving the problem.”

“The third thing is digital channels, or digital banking, is actually an enabler of pace. If you think back to 10 years ago, an SME would go to a branch, they would get the cash and apply for a loan and then it will take about 60-90 days where they have a business of orders. Right? And, this process takes about 5-6 hours. The business operates 9-5, would you rather spend that time in a bank or with your customers?”

People In This Post

Kunal Galav

Kunal Galav

Pleo

Companies In This Post

Mambu | Fintech Finance

Mambu
  1. Woodforest National Bank Selects Jack Henry to Power Growth with a Modern, Integrated Platform

    Fintech

     Read more
  2. Sircon Compensation Recognized for Helping Carriers Turn Agent Compensation Into a Competitive Advantage

    Insurtech

     Read more
  3. Saris Raises $28.8 Million to Scale Agentic Workflow Automation for Financial Institutions

    Funding

     Read more
  4. Multimodal and Multilingual Conversational AI Agents in Customer Support

    Banking Transformation Summit 2026

     Read more
  5. Speed, Flexibility, Scale: INCAT’s Formula for Building the Next Generation of Digital Banks

    Thought Leadership

     Read more
FTT AI Transformation x FFnews
More On