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TSAM London: Finastra Talks Operational Efficiency and Achieving Seamless Connectivity A Decade (Plus!) of Innovation: IFGS 2026 Proves the UK is Still the Beating Heart of Global Fintech Ethos Collaborates with Liberty Mutual to Deliver a Modern, Digital-First Life Insurance Experience Simply Business Launches Insurance App for Small Businesses in ChatGPT in the U.S. Germany’s Akbank AG Successfully Completes First Phase of Core Banking Migration to Mambu in Partnership With Innovance Hippo Appoints its EVP & Chief Strategy Officer Stewart Ellis to Its Board of Directors FCA Spearheads Global Action to Stop Illegal Finfluencers VWFS UK Strengthens Commercial Vehicle Offering With New Insurance Partnership Warm Weather Sparks Surge in UK Clothing, Garden and Travel Spend DBS Enhances Spark GenAI Programme to Fast Track SME AI Adoption in Support of Singapore’s AI Ambitions Paytently Adds Stablecoins via BVNK to Accelerate Global Payments Paywint Integrates Cross-Border Payments Infrastructure for Emerging Fintech Markets ACI Worldwide and Kinexys by J.P. Morgan Collaborate to Mitigate Global Real-Time Payments Fraud Serrala Launches Governed AI Agents to Accelerate the Shift to Autonomous Finance Corgi Insurance Launches Free Community Bus Routes Across San Francisco

June 12 2025

How Can Banks Stay Future-Proof by Understanding Customer Needs and Adopting New Technologies? | Hexaware’s VP Global Digital Banking, Peter-Jan Van de Venn | Pockit’s Co-Founder & CEO, Virraj Jatania

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To stay relevant in 2025, banks must start by putting the customer at the center of everything they do. In this video, industry experts share advice on how banks can build a compelling value proposition by understanding their customer segments and addressing the broader frictions that go beyond just financial services. Whether it’s helping customers buy a home, finance a car, or manage everyday challenges, it’s about offering solutions that truly align with their needs.

The key to future-proofing lies in adopting the right technology. Composable architecture is essential, as it allows banks to remain flexible and quickly integrate niche fintech services that meet the specific demands of their customers. As the banking landscape evolves with technologies like AI and JetAI, banks must be agile, ensuring that their systems can adapt to emerging trends while delivering tailored services.

Lastly, to meet modern consumer expectations, banks must offer products that prioritize speed, accessibility, and convenience. From helping customers manage cash flow volatility to providing financial education, the video explores how banks can innovate with products that address real-world challenges and help customers navigate their financial lives with ease.

People In This Post

Peter-Jan Van De Venn | Mobiquity | Fintech Finance

Peter-Jan Van De Venn

Hexaware

Virraj Jatania

Pockit

Companies In This Post

Hexaware
Pockit | FinTech Finance

Pockit
  1. TSAM London: Finastra Talks Operational Efficiency and Achieving Seamless Connectivity

    Event Videos 2026

     Read more
  2. A Decade (Plus!) of Innovation: IFGS 2026 Proves the UK is Still the Beating Heart of Global Fintech

    Thought Leadership

     Read more
  3. Ethos Collaborates with Liberty Mutual to Deliver a Modern, Digital-First Life Insurance Experience

    Insurtech

     Read more
  4. Simply Business Launches Insurance App for Small Businesses in ChatGPT in the U.S.

    Insurtech

     Read more
  5. Germany’s Akbank AG Successfully Completes First Phase of Core Banking Migration to Mambu in Partnership With Innovance

    Fintech

     Read more
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