Prosci: Mitigating Human-Side Friction: Deploying Research-Backed Change Management and Executive Coaching Rails

At the Banking Transformation Summit event, the discourse surrounding enterprise modernization focused on a critical reality: possessing state-of-the-art software means very little if the internal workforce fails to adopt it. Vimal Shah, Senior Executive Instructor – Change Management at Prosci, detailed how the organization anchors its methodologies directly within the human capital, capability building, and organizational readiness layers of the financial sector. As banks spend heavily to deploy new core platforms, managing the human element of change has emerged as the deciding factor in securing a true return on investment (ROI).

Supporting the Banking Journey: Maximizing Adoption to Secure Technology ROI

Prosci focuses its institutional capabilities entirely on supporting the human and behavioral readiness layers of the banking transformation journey. Shah points out a common industry paradox: banks generally possess best-in-class technology, yet they routinely struggle to achieve their projected financial and operational outcomes. The breakdown rarely stems from the software itself, but rather from a lack of user onboarding and internal alignment.

To bridge this execution gap, Prosci helps banks focus on the people side of change. By building a structured, systematic approach to how employees navigate operational disruptions, the firm ensures that teams adopt and adapt to new technology updates as effectively as possible, directly securing the bank’s return on investment.

Enabling Transformation Today: Research-Backed Training and Multi-Tiered Coaching Rails

Prosci enables banks to achieve this structural transformation today by operating as a research-driven organization that builds sustainable change management capabilities directly within the client’s workforce. Rather than deploying temporary fixes, Prosci trains organizations to handle continuous, long-term evolution on their own.

The firm’s transformation enablement framework relies on two primary pillars:

1. An Infrastructure Backed by Three Decades of Research

Prosci’s methodologies are built on more than three decades of empirical research dedicated to understanding how humans process operational change. This extensive data pool allows the firm to provide banks with proven, predictable frameworks that turn the typically unpredictable human element into a manageable, measurable asset.

2. Multi-Tiered Coaching and Advisory Services

Operating simultaneously as consultants, advisors, and coaches, Prosci delivers comprehensive support across every layer of a bank’s corporate hierarchy. They tailor their executive coaching tracks to match the distinct responsibilities of different project leaders:

• Project Managers: Equipping tactical leaders to imbed change management milestones directly into baseline project timelines.

• Program Managers: Guiding portfolio leaders to manage overlapping changes across multiple business units smoothly.

• Primary Project Sponsors: Coaching top executives and C-suite leaders to act as visible, effective change champions who drive long-term organizational alignment from the top down.

Key Highlights from Vimal Shah:

• The ROI Alignment Gap: Shah notes that while banks frequently buy best-in-class technology, securing a true return on investment depends entirely on workforce adoption.

• Three Decades of Research: Prosci utilizes over thirty years of deep, research-backed insights focused specifically on the human side of organizational change.

• Building Internal Capability: The organization focuses on training banks to build their own internal change management skills rather than relying permanently on external vendors.

• End-to-End Enterprise Advisory: Operating as a comprehensive partner network that provides consulting, advisory, and tailored coaching services.

• Multi-Tiered Coaching Track: Delivering targeted leadership coaching that scales from ground-level project managers up to portfolio program directors.

• Executive Sponsor Optimization: Preparing primary project sponsors to actively guide their organizations through complex digital transformations.