How Can Co-Innovation, AI, and Listening Drive the Future of Banking?

In this engaging conversation, Barb Morgan from Temenos and Leda Glyptis discuss the power of co-innovation in the banking sector. With a focus on customer-centric solutions, they explore the challenges and rewards of bringing clients into the design process. By moving away from the traditional “here’s the problem, here’s the solution” approach, they emphasize the importance of open collaboration to truly understand customer needs and create impactful, tailored products.

The discussion also dives deep into the role of AI in banking, with Barb outlining how Temenos is helping banks navigate the complexities of AI and responsible innovation. From educating decision-makers to implementing AI solutions that are explainable and compliant with regulations, the conversation highlights how banks can leverage AI to enhance customer experiences without compromising trust. The video also touches on the need for banks to build less and partner more, focusing on what truly differentiates them in a competitive market.

Finally, Barb reflects on the transformational power of listening in leadership. With an emphasis on understanding both customer and internal team feedback, Temenos is building a culture of collaboration that drives progress and shapes the company’s vision for the future. This approach of “listening to lead” has not only strengthened partnerships but is also paving the way for an exciting and innovative future for Temenos and the banking sector.