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July 31 2025

Transforming Debt Collection: Self-Service, Smart Workflows & Scalable Tech | Flexys, Capital on Tap, Billing Finance | The Fintech Show #157

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James Hill, Flexys, Mark Porter, Capital on Tap, and Jemma Holland, Billing Finance, explore how debt collection is evolving through tech, partnerships, and a customer-centric approach.

This discussion explores how self-service tools, data, automation, and partnerships are reshaping debt management and collections into a more efficient, scalable, and customer-focused processes. Shifting from agent-led conversations to self-service has empowered customers to manage debts on their terms, improving outcomes for all.

Partnerships are another key element of the conversation, of which drive innovation by focusing on actual customer needs. External providers offer fresh perspectives and continuous iteration, helping businesses evolve and avoid stagnation.

Technology partners play a crucial role by delivering configurable, event-driven tools that enable real-time, low-code workflows. These systems allow seamless transitions between channels, ensuring smooth, personalized customer journeys.

Scalability is a recurring theme as growing organizations benefit from combining automation with human support, avoiding the need to scale staffing. Cloud-native platforms and pay-as-you-go models offer flexibility and cost efficiency while regulatory demands are also addressed. Real-time data and automated reporting tools simplify compliance, reducing costs and boosting accuracy as requirements increase.

While not all firms are ready for full AI integration, interest is rising in its ability to enhance credit decisioning and collections. The speakers stress deliberate, value-driven adoption over trend-chasing.

People In This Post

Jemma Holland

Billing Finance
Mark Porter

Mark Porter

Capital On Tap
James Hill

James Hill

Flexys

Companies In This Post

Billing Finance

Flexys

Capital On Tap
  1. Woodforest National Bank Selects Jack Henry to Power Growth with a Modern, Integrated Platform

    Fintech

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  2. Sircon Compensation Recognized for Helping Carriers Turn Agent Compensation Into a Competitive Advantage

    Insurtech

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  3. Saris Raises $28.8 Million to Scale Agentic Workflow Automation for Financial Institutions

    Funding

     Read more
  4. Multimodal and Multilingual Conversational AI Agents in Customer Support

    Banking Transformation Summit 2026

     Read more
  5. Speed, Flexibility, Scale: INCAT’s Formula for Building the Next Generation of Digital Banks

    Thought Leadership

     Read more
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