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Claire Melling and Brad Carr Share Some of the Challenges Banks Are Facing Today
Open Banking initiatives mean banks like NatWest are now using data to improve their service to the end user. They just need to get the customer on board. Here Claire Melling, the Head of API’s at Natwest, talks about the changing data landscape and how they can increase customer confidence in the institutions using it.
“As consumers… we’ve been educated to not share our data. And now all of a sudden we’re being told to share that data. So we need to do a really good job of explaining to customers the benefits of sharing that data… and [explaining] why it’s safe for them to do that.”
We were also speaking to Brad Carr, the director of NAB, who talked about empowering the customer to control how they share their data and who they share it with. He also added that banks are struggling to source specialist digital skills, a need that is directly related to new data initiatives and legislation.
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TSAM London: FE fundinfo on Mastering Data and Unifying Operations in Asset Management
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Nuvo and Avalara Launch AI Integration to Eliminate Tax Compliance Gaps and Accelerate B2B Customer Onboarding
Nuvo Technologies, the AI-native customer-to-cash platform, today announced an integration with Avalara, the agentic AI leader in global tax and compliance. The integration connects Nuvo’s AI-powered onboarding with Avalara’s exemption certificate management and real-time tax calculation capabilities—enabling B2B suppliers to handle credit applications and tax compliance in a single, unified experience. The result is a single workflow where suppliers can approve customers and ensure tax compliance at the same time.
Lumin Digital Unveils Lumin Solaire, an AI-Native Intelligence Layer Embedded In Its Compounding Growth Platform
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Sturgis Bank Partners with MANTL to Transform Business and Retail Account Opening Across All Banking Channel
Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced a new partnership between MANTL, an Alkami solution team and leading provider of loan and deposit account opening technology, and Sturgis Bank, a community bank serving Michigan through 16 branches, to transform its account opening experience for business and retail customers. Through this partnership, Sturgis Bank will modernize onboarding across all physical and digital banking channels, reinforcing its commitment to delivering a seamless, efficient, and customer-centric experience while expanding accessibility and accelerating digital growth.
Redbridge: Visa’s Commercial Enhanced Data Program (CEDP) – What Merchants Are Really Facing
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TSAM London: FE fundinfo on Mastering Data and Unifying Operations in Asset Management
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Reap and TerraPay Partner to Expand Local Payout Corridors Globally
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