" class="no-js "lang="en-US"> 20:20 Customer Experience Financial Services - Fintech Finance
Thursday, May 30, 2024

20:20 Customer Experience Financial Services

The 20:20 Customer Experience: Financial Services conference brings together over 150 senior delegates from banks, insurers, life assurance and more. Discuss fresh strategies for putting the customer at the heart of their business and creating positive, lasting customer relationships with a senior audience at this leading event.

As increasing political, public, and regulatory scrutiny highlights the importance of customer experience, financial service providers face tough challenges of adaptation and improvement. Join the discussion on topics from customer insight to social media and learn from those leading the way in building trust in their brand, offering appealing digital services, and transforming their customer culture.

Why should you attend?

  • Hear from top banks and insurers on their strategies for driving customer centricity and transforming their customer culture
  • Get an operations perspective on delivering a successful omni-channel experience and on the evolving role of contact centres
  • Debate with peers at roundtables on social media, cost effective customer service, mitigating complaints, and much more
  • Discover the trends in measuring customer experience and understand how benchmarking can enable practical improvements
  • Learn from practical case studies on re-launching an established brand, introducing video assistance, and upholding customer service across partnerships

Over 160 customer experience advocates from the UK’s leading banks and insurers were present in 2014, discussing.

  • Regulatory expectations of the customer journey with the FCA
  • Routes to creating a leading multi-channel strategy to attract and retain the customer y
  • Overcoming operational restraints to enable an innovative customer journey
  • Improving understanding on routes to gaining accurate customer insight


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