UL Solutions’ Ravi Sharma on the Importance of Cultural Change in Payments
By Anton Grant · 9 February 2023
In this segment of The Paytech Show, the Business Manager of UL Solutions, Ravi Sharma, talks about the introduction of ISO 20022 to financial services and the need for a change in mindset for leaders in the industry. For Sharma, institutions need to put the needs and experiences of their customers first, once that is satisfied, strategies around innovation and future growth will fall into place.