Sibos 2026: Vyntra Global and FIS on Real-Time Payment Observability

Quick Summary

Financial institutions have long struggled with a visibility gap between the initiation and completion of a transaction. Antoine Cuypers of Vyntra Global and Daniel Hurst of FIS explain at Sibos 2026 how their partnership is closing this loop by providing real-time observability through what they describe as the Google of payment searching.

What is the visibility gap in modern banking?

Antoine Cuypers notes that many financial institutions operate with a black box or a black gap in their transaction lifecycle. Between the start of a payment and its final stage, various factors such as reconciliations, processing delays, and sanction screening can cause hiccups. Historically, banks have been reactive rather than proactive, often only discovering a problem when a customer calls to enquire about a delayed payment. This lack of visibility on the entire customer journey creates a significant service hurdle.

How does the partnership between Vyntra Global and FIS address this?

To solve this, FIS sought a central payment store to act as an index across their distributed architecture. Daniel Hurst explains that by using Vyntra Global as an indexing platform, they could create a single user interface across all their infrastructure. This integration allows for:

• Information lifecycle management: Using real-time business events to load the system and provide complete data visibility.
• Efficient data purging: A cleaner way of managing and archiving data within the systems.
• Observability: Providing a console where clients can interrogate data and get real-time insights across the entire business.

This evolution has led to the Enterprise Payments Insights solution, which focuses on providing real-time data for every hop in the transaction process.

How does real-time observability benefit corporate customers?

The discrepancy between industry standards and customer experience is a major focus. While Swift suggests that transactions should happen within a maximum of one hour, Antoine Cuypers points out that for many corporate customers, the actual experience can span three days. By providing real-time insights, institutions can better manage expectations and service their high-value payments and private banking clients.

Daniel Hurst highlights that this capability moves beyond IT functions and into business intelligence. For a large corporate bank, it allows staff to see how their top clients are behaving in real time. If a major client is not producing as much business as usual, or if there is a sudden spike, the bank can identify these trends by 10:00 am and take immediate action. Furthermore, corporate sales teams can use this data to bring actual payment history and direct-from-source insights into their client meetings.

FF NEWS TAKE:

The collaboration between Vyntra Global and FIS represents a significant shift in how banks view their own data. For too long, payment data was treated as a back-office archiving requirement rather than a front-office asset. By creating a searchable, real-time index of transactions, banks can finally move away from the reactive model of waiting for customer complaints. This level of observability is no longer a luxury but a necessity in an instant world where corporate clients expect the same transparency in high-value payments that they receive in their everyday consumer lives.