Halldór Lúðvígsson, How can retailers improve the emotional experience after a payment?

Douglas MacKenzie speaks with Halldór Lúðvígsson at Valitor about how can retailers improve the emotional experience after a payment? For Halldór Lúðvígsson Valitor post-payment experience is where loyalty is won or lost. Retailers that humanise the moments after purchase—through trust, timing, and thoughtful follow-up—will stand out in a commoditised landscape. https://vimeo.com/375896654