Gavin Maclean, Lloyds Banking Group - Has the increased demand for eCommerce seen an increase in merchants’ demands in the payments space?

Gavin Maclean, Head of Product (Payments) at Lloyds Banking Group, chats to Ali Paterson about the increased demands for eCommerce and from merchants. When Covid-19 had emerged, many merchants and businesses were forced to adopt digital methods for the first time. As we approach a “Covid Normal” world, Gavin tells us how these people have adapted.