Fintech Finance Season 3 Episode 06: Monitoring the Experience

https://vimeo.com/234039374 In this episode of Fintech Finance, we look at how to effectively ensure that you are delivering a consistence customer experience, and the how monitoring on a macro scale to ensure all systems are running. We head over to the Netherlands to talk with Martin Schorel from WTSS about how to best use the tools of technology to respond to this. Back in the UK, we speak with Ashok Vaswani from Barclays about their approach to the customer experience and we also catch up with Birte Quitt from Erste Bank.